Strategic Accounts Specialist

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for a Strategic Accounts Specialist responsible for supporting the execution of new and existing strategic account implementations, serving as a key resource in supporting strategic customers. This role prepares and supports monthly reporting and business reviews, partners with sales, participates in customer engagements as requested, and supports multiple segments, including Lawson and Kent.

Our corporate headquarters is located in Chicago, IL. This role operates on a hybrid work model; employees spend three days working in the office and two days working remotely. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.

Responsibilities

• Supports the execution of new and existing strategic account implementations, collaborating with internal stakeholders in order to align priorities and ensure timely execution of strategic account activities.
• Prepares and completes Requests for Quotes (RFQs) and Requests for Information (RFIs) for all strategic customers.
• Serves as a key resource in resolving customer issues through root cause analysis and implementation of corrective actions.
• Prepares and supports monthly reporting, as well as quarterly and annual business reviews.
• Partners with sales, participating in customer engagements as requested.
• Supports new implementations through coordinating internal and external resources, facilitating customer implementation meetings, preparing documentation, and coordinating account set up within the organization.
• Maintains and enhances internal and external implementation documents and templates.
• Participates in internal and external project update meetings.
• Ensures all accounts remain current, coordinating past due balances with the collections department when needed.
• Ensures the terms and conditions for all customers remain current, are in compliance with contracts/agreements, and are available to all internal entities.
• Additional duties as assigned.
  
  

Qualifications & Requirements

• High school diploma or general education degree (GED) required, bachelor's degree preferred, with at least 7 years of experience in major account or strategic account support, or an equivalent combination of education and experience.
• Detail oriented with strong organizational and time management skills
• Strong leadership and interpersonal skills
• Ability to work independently and handle day–to–day activities
• Knowledge of corporate policies and procedures
• Strong computer proficiency, including Microsoft Office
• Strong written and verbal communication skills with the ability to read, analyze, and interpret contracts and related documentation
• Ability to present information in person to customers and all levels of the organization, including business presentations, reports, and professional correspondence
  
  

The hourly rate for this role is $25.87 - $31.02 including a full benefits package.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.