What are the responsibilities and job description for the Information Technology Support Specialist position at Lawrence Harvey?
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to join our growing team on an initial 3 month contract. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organization.
The ideal candidate is a strong problem-solver with excellent communication skills and a passion for delivering outstanding technical support.
Key Responsibilities
- Provide first and second-line technical support to employees across the business.
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain laptops, desktops, mobile devices, printers, and peripherals.
- Manage user accounts, permissions, and access rights in Microsoft 365, Active Directory, and other business systems.
- Support onboarding and offboarding processes, including device setup and account provisioning.
- Document incidents, requests, and resolutions within the IT ticketing system.
- Assist with software deployments, updates, and system maintenance activities.
- Escalate complex technical issues to senior IT staff or external vendors when required.
- Maintain IT asset inventory and ensure compliance with company policies.
- Contribute to process improvements and IT knowledge base documentation.
Requirements
Essential
- 2 years of experience in an IT Support, Help Desk, or Desktop Support role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience with Active Directory, user administration, and device management.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable
- Experience supporting macOS environments.
- Familiarity with Azure AD, Intune, or cloud-based technologies.
- IT certifications such as CompTIA A , Network , Microsoft, or ITIL.
- Experience with ticketing platforms such as Jira Service Management, ServiceNow, or Zendesk.
Candidates must be US based and able to travel to site when required.
Salary : $25 - $35