What are the responsibilities and job description for the Manager of IT Services position at Lawrence Hall?
Who we are
Lawrence Hall is a Chicago-based nonprofit social services agency that provides therapeutic, wellness, and skill development services to youth, families, and neighborhoods affected by lasting trauma. We foster healing and growth through empowerment, respect, safety, and teamwork.
About the Role
As the Information Technology Manager, you'll make sure staff across Lawrence Hall have the reliable, secure systems they need to serve youth and families every day. This is a leadership role where you'll balance technical know-how with people skills - building trust, solving problems, and guiding IT strategy while keeping our team connected and supported.
Our ideal candidate is a people-oriented leader who thrives on collaboration and brings strong project management skills. You have a broad foundation of IT knowledge, paired with the ability to stretch across different functions, such as networking, troubleshooting, and system management.
In this role, you will:
- Lead and supervise the IT team, ensuring strong performance and professional growth.
- Oversee daily operations, including system maintenance, project management, and policy implementation.
- Manage agency-wide IT infrastructure, ensuring secure networks, data backups, and disaster recovery procedures.
- Troubleshoot and resolve technical issues while deciding when to handle problems in-house versus outsourcing.
- Partner with leadership on long-term IT strategy, policies, and department goals.
- Foster a customer service–focused culture, ensuring staff feel supported and equipped to do their work.
Who we're looking for
Required:
- At least 5 years of IT experience, including 2 years in a supervisory role.
- Industry-recognized certification (e.g., CompTIA, ITIL, Network , Security , Microsoft certifications) or equivalent professional experience with Microsoft technology.
- Demonstrated experience with Microsoft Active Directory, Office 365, Exchange Online, Azure, and MS Office applications.
- Strong project management skills, with the ability to juggle multiple priorities and deadlines.
- Excellent interpersonal and communication skills, with the ability to work across multiple teams.
Preferred:
- Bachelor's degree in Information Systems, Business Administration with IT concentration, or equivalent experience.
- Experience in project management within nonprofit, social service, or multi-site organizations.
- Customer service orientation and proven ability to foster collaborative solutions.
Additional Information
Full-time, Monday through Friday, based at our Francisco location (4833 N Francisco Ave, Chicago IL, 60625) with frequent travel to other agency sites. Employees are expected to work in person at least 75% of the time. Flexibility required for occasional evening, weekend, or overtime work. Must be comfortable lifting up to 30 pounds when handling IT equipment.
Compensation and Benefits
- Salary: $76,000 - $83,000/year, based on experience.
- Average of 17–25 days PTO 9 holidays
- Medical, dental, and vision coverage
- 401(k) with employer match
- Free life insurance (2x salary)
- Employee Assistance Program
- Referral bonus up to $1,500
How to Apply
Submit your application here. We look forward to learning more about you!
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the necessary skills and abilities. Lawrence Hall encourages you to apply even if you do not have experience in all areas of essential functions. We look forward to your application.
This position meets the FLSA requirements for Exempt
Equal Opportunity Employer M/F/D/V
Salary : $76,000 - $83,000