Clinic Services Specialist

As a Clinic Services Specialist you will serve Lawrence-Douglas County Public Health by providing a positive first impression and delivering quality service to customers (clients, colleagues and co-workers). Serve as a member of the clinic care team working daily with RNs, Dietitians, Clinic Assistants, and other Clinic Services Specialists. Support the fulfillment of the organization’s mission and values

Administrative Duties:

• Manage patient scheduling, including appointments and follow-ups.
• Maintain and update patient medical records with accuracy and confidentiality.
• Ensure proper coding and documentation for accurate billing and medical records.
• Process insurance paperwork, verify eligibility, and assist with billing questions or claims resolution.
• Serve as the first point of contact for patient inquiries – via phone, email, or in person – and relay accurate information in a courteous and timely manner
• Assist with call backs (clients, pharmacies, insurance companies) to ensure prompt, prioritized client care.
• Coordinate care with external providers (e.g., specialists, labs, pharmacies).
• Communicate test results and provider instructions under appropriate authorization and guidelines
• Greet clients professionally via in-person and telephone interactions, routing calls appropriately.
• Enter data, prepare spreadsheets, and run reports as assigned.
• Obtain and process record requests.  
• Maintain client and/or program files, process incoming paperwork, and purge records per LDCPH policy.
• Support clinic workflow efficiency through process improvement ideas, logistical coordination, and collaborative planning

Clinical Support:

• Assist with client intake processes, including collecting basic medical history and ensuring necessary consent forms are completed.
• Handle patient inquiries and facilitate effective communication between patients and healthcare providers.
• Assist provider(s) during exams by performing measurements and venipuncture, as directed.
• Record vital signs and record results ensuring accuracy.  Efficiently documents medical information using the appropriate electronic applications and forms
• Record vital signs and accurately document medical information using electronic systems.
• Explain treatment procedures and prepare patients for examinations while maintaining privacy.
• Provide lab results to clients as directed by a provider.
• Collect and prepare laboratory specimens; dispose of contaminated supplies and sterilize medical instruments.
• Clean and maintain clinic equipment/supplies; ensure clinic rooms are safe and well-maintained.
• Adhere to infection control policies and ensure compliance with HIPAA regulations.
• Promote immunization of children, adolescents, and adults to ensure public health
• Promote breastfeeding to pregnant and breastfeeding clients to promote public awareness as appropriate
• Work among vulnerable populations (e.g. people experiencing homelessness, LGBTQ, HIV ) 
• Manage inventory, including monthly supplies and medications.
• Maintain equipment by following operating instructions, troubleshooting, and arranging repairs as needed.
• Contribute to innovations in clinic service delivery with a focus on flexibility, responsiveness, and client-centered care
• Cross-train into other clinic programs and maintain flexibility to support a range of administrative, clinical, and outreach functions as LDCPH priorities evolve
• Demonstrate adaptability in response to changing public health needs and contribute to continuous improvements in service delivery

Community Health Outreach:

• Identify and connect patients with community resources to address social determinants of health.
• Advocate for patient needs within the healthcare system and the broader community.
• Organize and participate in community health events and initiatives.

• Collaborate with community organizations to enhance resource networks.
• Develop and maintain relationships with local healthcare partners.