What are the responsibilities and job description for the Registration Representative position at Lawndale Christian Health Center?
Brief Description
Mission
Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.
Position Summary
The Registration Representative position is responsible for a variety of administrative tasks essential for the efficient care of patients at Lawndale Christian Health Center, including handling incoming calls, scheduling appointments, and registering patients. Upon completion of training, the Registration Representative will be assigned to a Care Team to assist in taking care of that Care Team's population of patients. Staff are required to document their work in the practice management system, attend to patients in a timely and professional manner, and keep their work areas in good order. This position reports to the Site Manager.
Qualifications
Mission
Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.
Position Summary
The Registration Representative position is responsible for a variety of administrative tasks essential for the efficient care of patients at Lawndale Christian Health Center, including handling incoming calls, scheduling appointments, and registering patients. Upon completion of training, the Registration Representative will be assigned to a Care Team to assist in taking care of that Care Team's population of patients. Staff are required to document their work in the practice management system, attend to patients in a timely and professional manner, and keep their work areas in good order. This position reports to the Site Manager.
Qualifications
- Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do.
- Some computer skills required (Windows based, experience with Microsoft Office a plus) and telephone operator experience preferred.
- Typing speed of 45 wpm.
- Knowledge of insurance a plus.
- Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
- An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment.
- Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
- Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
- Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center.
- .High School Diploma or its equivalent.
- Experience in customer service, office work, or a clinical setting. Bilingual ability as needed.
- Health Insurance including Dental, Vision & Pharmacy Benefits
- Paid time off / Paid holidays
- Educational Reimbursement
- Home Buyer Assistance Program
- Retirement Contributions and more....