What are the responsibilities and job description for the Outreach Assistant position at Lawndale Christian Health Center?
Brief Description
Mission
Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.
Position Summary
The Outreach Assistant will work with the Outreach Coordinator to engage with LCHC patients, complete patient outreach for quality improvement and marketing goals, and broadly assist with patient retention efforts. An important part of this role is patient relations, sales, and customer service, especially skills to connect with patients via telephone. The Outreach Assistant will help patients stay engaged in clinical care at LCHC.
Qualifications
Mission
Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.
Position Summary
The Outreach Assistant will work with the Outreach Coordinator to engage with LCHC patients, complete patient outreach for quality improvement and marketing goals, and broadly assist with patient retention efforts. An important part of this role is patient relations, sales, and customer service, especially skills to connect with patients via telephone. The Outreach Assistant will help patients stay engaged in clinical care at LCHC.
Qualifications
- Demonstrated effective interpersonal relationship and customer service skills; able to be welcoming and nurturing toward the patient population.
- Demonstrates excellent communication skills and is able to communicate clearly to patients, staff, and community agencies; professional phone etiquette with a positive, flexible attitude.
- Strong ability to multi-task and work well in a fast-paced, team environment
- Strong organizational, problem-solving and time management skills
- Embraces and personifies the mission of Lawndale Christian Health Center, by performing work in a whole person way, providing for the physical, emotional and spiritual needs of staff members and patients
- High School Diploma or its equivalent
- Bilingual in English and Spanish strongly preferred
- Excellent customer relations skills
- Health Insurance including Dental, Vision & Pharmacy Benefits
- Paid time off / Paid holidays
- Educational Reimbursement
- Home Buyer Assistance Program
- Retirement Contributions and more....