What are the responsibilities and job description for the Administrative Assistant - Billing & Customer Support position at Lawn Doctor?
Benefits
Overview
Lawn Doctor is the leading lawn care provider in the Charleston market, and we are looking for a dependable, organized, and motivated Administrative Assistant to support our growing office operations.
This position is a great fit for someone who is strong in customer service, highly detail-oriented, and comfortable balancing administrative support, billing responsibilities, and team coordination. The ideal candidate is professional, proactive, and eager to grow within the company.
This role offers strong growth potential for the right person. The long-term goal is for this position to develop into increased responsibility within billing, collections, and customer experience leadership.
About Us
Lawn Doctor is a family-owned and operated franchise with a positive company culture and a commitment to excellence. We take pride in serving our customers well and creating an environment where our team can grow and succeed.
Core Values
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Overview
Lawn Doctor is the leading lawn care provider in the Charleston market, and we are looking for a dependable, organized, and motivated Administrative Assistant to support our growing office operations.
This position is a great fit for someone who is strong in customer service, highly detail-oriented, and comfortable balancing administrative support, billing responsibilities, and team coordination. The ideal candidate is professional, proactive, and eager to grow within the company.
This role offers strong growth potential for the right person. The long-term goal is for this position to develop into increased responsibility within billing, collections, and customer experience leadership.
About Us
Lawn Doctor is a family-owned and operated franchise with a positive company culture and a commitment to excellence. We take pride in serving our customers well and creating an environment where our team can grow and succeed.
Core Values
- Coachable
- Willingness to help
- Strong work ethic
- Reliability
- Support daily office operations and administrative tasks.
- Handle customer service calls and assist with resolving customer concerns.
- Work closely with office staff on projects and process improvement.
- Manage billing responsibilities with accuracy and attention to detail.
- Partner with the collections department to support account follow-up and organization.
- Assist in overseeing customer service workflows and supporting office team coordination.
- Review data, track performance information, and prepare reports for leadership.
- Help support the long-term development of the customer experience, billing, and collections functions.
- Bachelor's degree or equivalent experience preferred.
- Administrative, office support, customer service, billing, or related experience preferred.
- Strong communication and relationship-building skills.
- Excellent organization, planning, and problem-solving abilities.
- Ability to manage multiple responsibilities with professionalism and accuracy.
- Comfortable working with data, reporting, and office systems.
- Base salary
- IRA matching
- Vision insurance
- Dental insurance
- Paid sick leave
- Life insurance option
- 7 paid holidays
- 2 weeks paid vacation
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
- All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.