What are the responsibilities and job description for the Marketing and Customer Support Coordinator position at Lawn Doctor Annapolis-Bowie?
Job Title: Marketing and Customer Support Coordinator
Company: Lawn Doctor of Annapolis
Location: Annapolis, MD
Job Type: Full-time
Pay: Commensurate with experience
Join a Team That Cares About Your Growth!
At Lawn Doctor, we believe in making a difference—one lawn at a time. Our approach is simple: be safe, have fun, and support each other to achieve success. We are a family-owned, local company with a culture rooted in respect, teamwork, and integrity. As an industry leader in customer satisfaction and retention, we’re looking for an enthusiastic and detail-oriented Marketing and Customer Support Coordinator to join our team.
If you are eager to grow your career, enjoy tackling new challenges, and love working in a positive and collaborative environment, this is the perfect opportunity for you!
Position Overview
As the Marketing and Customer Support Coordinator, you’ll play a pivotal role in driving our marketing efforts while ensuring customers receive top-notch service. You’ll handle a variety of responsibilities, from implementing marketing strategies to supporting customer inquiries and needs, making every interaction meaningful.
Key Responsibilities
- Develop and execute marketing campaigns, including direct mail, SEO, and social media initiatives
- Manage processes and metrics related to customer engagement
- Utilize a variety of software to manage customer relationships and data (Real Green (operational software), AI software, training software, etc.)
- Collaborate with the team to identify opportunities to enhance the customer experience
- Assist with other customer-related administrative tasks as needed
- Maintain a positive and professional attitude while representing the Lawn Doctor brand
Required Qualifications
- Strong moral character, including honesty and integrity
- Excellent written and verbal communication skills
- Outstanding customer service abilities with a positive attitude
- Ability to work independently, manage multiple responsibilities, and stay organized
- Proficiency in Microsoft Office Suite and a willingness to learn operational software
- Ability to pass a drug test and background check
Preferred Qualifications
- Bachelor’s degree in marketing, business, or a related field
- 1 year of marketing experience, including familiarity with marketing tools and strategies (direct mail, SEO, social media, etc.)
- Familiarity with CRM or operational software systems
- Background in the lawn care or residential services industry is a plus
Why Join Lawn Doctor?
We value our employees and invest in their growth. When you join our team, you’ll enjoy:
- Benefits:
- 401(k) with employer match
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- A supportive and fun team environment.
- Opportunities to learn new skills and grow within the company.
Work Schedule: Monday to Friday
Work Location: In-person at our Annapolis office
About Us:
Lawn Doctor is committed to delivering outstanding lawn care services that exceed customer expectations. Learn more about our mission and values at www.lawndoctor.com/annapolis-md.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Millersville, MD 21108 (Preferred)
Ability to Relocate:
- Millersville, MD 21108: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $65,000