Vineland - Patient Benefits Specialist

Full-Time | Monday–Friday | 8:00 AM – 4:30 PM (No Weekends)

Lawall is a growing, employee-focused prosthetics and orthotics company seeking a Patient Benefits Specialist for our Vineland, NJ location. This full-time role offers 40 hours per week in a professional healthcare setting where patient service and teamwork are valued.

The primary responsibility of this position is to communicate with insurance companies and patients to ensure services are authorized, documented, and processed accurately. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced medical office environment.

Essential Responsibilities

• Prepare and process work orders accurately and in a timely manner

• Obtain required documentation for insurance carriers and health plans

• Verify patient benefits and secure prior authorizations when required

• Communicate professionally with insurance representatives and patients by phone and email

• Maintain appropriate professional conduct and appearance

• Apply knowledge of various insurance policies and procedures

• Provide excellent customer service to patients and families

• Support the efficient flow of patient services within the office

• Perform additional duties as assigned

Skills & Qualifications

• Ability to work independently and use sound judgment

• Strong decision-making and problem-solving skills

• Professional communication skills, both verbal and written

• Comfortable working in a high-volume environment

• Accurate documentation and record-keeping skills

• Ability to handle confidential information appropriately

• Strong time management skills and ability to meet deadlines

• Proficient in Microsoft Outlook, Word, and Excel

• Organized and detail-oriented

• High school diploma or GED required

• Ability to sit for extended periods of time

• Knowledge of anatomy or medical coding is a plus

Compensation

• Hourly Range: $18.00 – $22.00 per hour
• Compensation is based on experience, qualifications, and business needs.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance

• Paid time off, holidays, and sick leave

• Supplemental insurance options (including accident coverage and more)

• Employee discount program

• Additional voluntary benefits

Lawall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to any protected status under applicable federal or New Jersey law.

This is a drug-free workplace. All offers of employment are contingent upon successful completion of a pre-employment drug screening and background check.