What are the responsibilities and job description for the Legal Receptionist position at Law Office of Juan A. Laguna INC.?
The Law Office of Juan A. Laguna, Inc., an established immigration law practice in Santa Ana, is seeking a reliable, organized, and customer-service–focused Part-Time Receptionist. The Receptionist will be the first point of contact for clients—both in person and over the phone—and will support the legal team by ensuring smooth daily office operations.
ResponsibilitiesFront Desk & Client Interaction
- Greet clients warmly and check them in for appointments.
- Maintain a clean, professional reception area each morning.
- Manage the lobby and inform staff immediately when clients arrive.
- Provide basic information to walk-ins and assist with sign-in sheets.
Phone & Appointment Management
- Answer and direct incoming calls professionally.
- Call clients to confirm appointments, ensuring names, times, and case type are correct.
- Record accurate messages and relay them promptly to attorneys and staff.
Administrative Support
- Collect payments for consultations only, issue receipts, and update payment logs.
- Assist with scanning, filing, and organizing client documents.
- Maintain daily logs for client visits and phone inquiries.
- Support staff with small tasks such as preparing forms or printing documents.
Office Coordination
- Coordinate with paralegals to ensure smooth client flow throughout the day.
- Monitor supply levels at the front desk (pens, intake forms, sign-in sheets).
- Follow confidentiality protocols and safeguard all client information (HIPAA/USCIS privacy standards).
Qualifications
- Previous receptionist or customer service experience preferred.
- Bilingual English/Spanish required (spoken and written).
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced legal environment.
- Basic computer skills (Microsoft Office, phone systems, scanning).
- Professional appearance and positive attitude.
Work Environment & Culture
We are a family-run immigration law office dedicated to helping individuals and families navigate the legal system with compassion and professionalism. The ideal candidate is dependable, friendly, and committed to providing excellent client service.
18-24 an hour based on experience.