Dance Studio Enrollment Sales and Client Experience Specialist

Enrollment Sales and Client Experience Specialist

LaVida Dance Studio, Kirkland, WA
$23-25/hour plus quarterly performance bonuses
Approximately 36-40 hours per week
On-site with scheduled remote work

LaVida Dance Studio is seeking an energetic sales professional with a strong connection to the dance industry. Candidates must have either professional experience in dance or previous experience working in a dance studio or dance school.

This could include experience as a dance instructor, performer, choreographer, studio administrator, enrollment coordinator, front desk professional, or another dance-industry role. Dancers with strong sales experience are especially encouraged to apply.

This is not a traditional receptionist position. You will own lead follow-up, enrollment sales, retention, client accounts, and front desk service. We are looking for someone who wants to build a long-term career with our studio and grow into greater leadership responsibility.

What You Will Do

• Convert inquiries and trial students into enrolled clients
• Follow up consistently by phone, text, email, and CRM until a clear decision is reached
• Speak with families in person, understand their needs, overcome objections, and confidently ask for the sale
• Welcome families, answer questions, process payments, and provide excellent front desk service
• Promote classes, camps, combination programs, early-bird offers, and seasonal enrollment
• Retain students who request pauses, withdrawals, or schedule changes
• Process enrollments, transfers, cancellations, pauses, and class changes in Mindbody
• Maintain accurate client accounts, contracts, payments, notes, and balances
• Follow up on declined payments and prevent unpaid class attendance
• Complete opening, closing, restocking, and light cleaning duties

Who We Are Looking For

You love in-person sales and are comfortable approaching parents, starting conversations, understanding their needs, and confidently asking for the sale. You are energetic, positive, and naturally connect with children. You thrive in a fast-paced dance studio while keeping leads, accounts, follow-ups, and daily tasks organized.

• Professional experience in dance or previous experience working in a dance studio or dance school is required
• At least two years of sales, enrollment, admissions, membership, or related client-facing experience
• Dancers and dance professionals with proven sales experience are strongly encouraged to apply
• Familiarity with dance classes, trial programs, enrollment cycles, parents, and youth students
• Confident handling objections, following up with undecided leads, and asking for the sale
• Exceptionally detail-oriented, accurate, organized, and dependable
• Comfortable learning and using Mindbody, CRM platforms, email, texting, and other digital systems
• Interested in a stable, long-term position with growth potential
• Available for Friday evenings and Saturdays
• Ability to occasionally substitute recreational children’s classes is a plus

Regular Schedule

• Monday: Remote 8:00-10:30 AM; on-site 2:30-8:30 PM
• Tuesday: Usually off; occasional optional evening coverage
• Wednesday: Remote 8:00-9:30 AM; on-site 3:00-9:00 PM
• Thursday: Remote 8:00-9:30 AM; on-site 3:00-9:30 PM
• Friday: On-site 3:00-10:00 PM
• Saturday: On-site 8:30 AM-2:30 PM
• Sunday: Off; optional remote hours may be available

The regular schedule provides approximately 36-37 hours per week. Additional hours up to 40 may be available during busy enrollment periods.

Compensation and Growth

• $23-25 per hour
• Quarterly performance bonuses based on enrollment and retention results
• Paid training and ongoing sales coaching
• Paid sick leave accrued as required by Washington law
• Employee discounts and complimentary dance classes
• Opportunity to take on increased ownership and leadership responsibilities
• Potential advancement as the studio and enrollment department grow

Join us in shaping futures! This paid position offers an exciting opportunity to make a meaningful impact on students’ lives while developing your skills in enrollment management, client relations, and performing arts administration. We value energetic professionals who are passionate about dance and eager to contribute to a vibrant learning community.

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Application Question(s):

• Describe your experience converting inquiries or trial clients into paying customers.
• Can you reliably work the complete schedule listed above?
• How do you follow up with an interested lead who has not yet made a decision?
• What are you looking for in your next long-term position?
• Please describe your professional dance background or your experience working for a dance studio or dance school, including your role and length of experience.

Work Location: Hybrid remote in Kirkland, WA 98034

Salary : $23 - $25