What are the responsibilities and job description for the Service Technician position at Lavatec Laundry Technology?
About the Company
Lavatec Laundry Technology develops, manufactures and delivers single machines and complete turn key solutions to automate industrial laundries worldwide. We are committed to delivering exceptional service and high-quality products to our customers.
About the Role
Our US headquarters is seeking a dedicated and detail-oriented Field Service Technician to join our team. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of machinery and equipment at customer sites across the US (rarely Canada). This role requires extensive travel to client locations, a strong technical background, and excellent customer service skills.
Responsibilities
- Installation & Commissioning of new machinery
- Attend breakdowns and repair machinery in a timely manner
- Provide service-related assistance by way of phone support
- Efficient at reading and following electrical, hydraulic, and pneumatic drawings to provide further diagnostics to assist in the timely repairs of machines
- Maintain service reports and submit these in a timely manner upon completion of repair
- Communicate with the factories for repair processes and diagnostic information
- Analyses and troubleshoot problems
- Any other duties assigned by superior from time to time
- Interested and enthusiastic about your work, driven by success, proactive and independent
- Willing to travel domestic, and international occasionally
- Knowledge of general Health and Safety obligations
Qualifications
- Proficient in Mechanical or Electrical trades, with a high level of electrical diagnostic skills
- Fault finding and diagnostic skills in Electrical, hydraulic, Pneumatic, and general maintenance and repairs in automated equipment
- Ability to read and work with electronic and hydraulic schematics
- Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc
- To be familiar with Windows and Microsoft office
- Must be able to lift 50lbs and work at above average levels of physical activity
- Must be able to travel more than 50% of the time and able to work safely on-site and in our workshop environment
- Should understand general production environments to be able to relate to our end users wants and needs and be able to communicate clearly
Job Type
: Full-time
Work Location
: On client sites and home office (unless candidate lives close to Beacon Falls, CT)
Schedule
: 8 hour shift, Monday to Friday, some weekends may be required.