Director of Student Accounts

Director of Student Accounts

Job Description: 

The Director of Student Accounts (DSA) is a vital member of the Admission & Enrollment Team at Lausanne Collegiate School. Serving as a primary liaison for families and campus departments, the DSA ensures a seamless and positive financial experience by managing student accounts receivable, overseeing billing cycles for tuition and fees, and fostering strong collaborative relationships through exceptional customer service. This role supports the school's financial stability, enhances student experiences, and contributes to Lausanne's overall success. The position reports to the Director of Admission & Enrollment.

This position is a non-exempt, 12-month salaried position, eligible for all benefits. Weekly hours expected on campus by employee handbook: August – May 7:30 a.m. to 4 p.m.; June – July 8:30 to 3:00 p.m. Maintaining availability to parents/guardians while students are present is extremely important to this position. Hours and off-campus obligations scheduled as needed to complete job responsibilities.

Duties and Responsibilities: 

Student Accounts Management & Financial Operations

• Manages full-cycle billing, reconciliation, collections, and compliance for tuition and fees associated with student enrollment at Lausanne Collegiate – Memphis and its extended programs (e.g., Lausanne 360°, athletics, arts, and student-related events).
• Utilizes SIS for accurate data entry, student account setup, invoice generation, payment posting, and communication of charges.
• Develops and enforces internal controls for cash handling, financial policies, and timely payment processing.
• Monitors accounts receivable aging, analyzes trends, and implements effective collections strategies.
• Handles withdrawal processes, including Tuition Refund Program application, account adjustments, refunds, and special arrangements.
• Ensures accurate rate tables for charges, credits, discounts, and special programs in partnership with campus stakeholders.
• Reconciles bank account statements to the general ledger accounts each month. Records bank account activity in the general ledger as needed.
• Performs periodic reconciliations and prepares reports/schedules for annual audits.
• Provides required information for school and/or student receipt of outside scholarship agencies and state vouchers.

Financial Communication and Customer Support 

• Provides compassionate, equitable, and knowledgeable financial counseling to parents/guardians on costs, payment options (including plans), third-party billing (scholarships, state vouchers), and problem resolution. 
• Responds promptly and courteously to inquiries via phone, email, Teams, voicemail, and calendar requests.
• Develops and executes an annual financial communications plan covering obligations, deadlines, policies, payment plans, tuition insurance, increases, and penalties. 

Collaboration and Continuous Improvement

• Partners with IT and other teams to maintain SIS modules, integrations, and system enhancements, as well as updates to external portals for clarity and user-friendliness. 
• Serves as student accounts representative in meetings, committees, audits, and cross-departmental initiatives and improvements.
• Cultivates relationships with campus partners, faculty and staff to support enrollment, program participation, and seamless financial processes.

Admission & Enrollment Team Support

• Proactively welcomes all guests to Lausanne, ready to assist with information and connection.
• Stays knowledgeable of Lausanne’s community, culture, curriculum, calendar, and mission to engage meaningfully with prospective and enrolled families.
• Maintains an organized and neat office prepared to support visiting families and well representing Lausanne spirit and culture.
• Assists campus partners and families with enrollment/re-enrollment processes.
• Supports admission/enrollment tasks as needed (e.g., events, mailings, technology updates, occasional weekend/evening participation).

Qualifications

• Bachelor's degree from an accredited institution required (strong preference for business administration, finance, accounting, or related field.)
• 3-5 years’ experience in accounts receivable, billing/collections, cash management, or related functions (experience in education/tuition environments preferred.)
• Proficiency in student information systems (SIS) or other constituency-based system, accounting software, advanced Microsoft Excel, and Microsoft Office Suite.
• Excellent communication (oral/written), customer service, analytical, organizational, and problem-solving skills.
• Strong attention to detail, accuracy in financial processing, and ability to analyze AR data/trends. 
• Commitment to maintaining confidentiality, professionalism, and adaptability in a diverse, inclusive, mission-driven community. 
• Ability to work independently and collaboratively in a fast-paced, strategic environment.

This position requires the ability to perform the following physical activities on a regular basis, with or without reasonable accommodation:

• Manual dexterity sufficient to operate standard office machines.
• Light lifting.
• Normal range of hearing and vision.

Application Process: 

• Download and complete the Application for Employment.
• Email Cover Letter, Application, Resume and References to: Laura Trott, Director of Admission & Enrollment ltrott@lausanneschool.com

Lausanne Collegiate School, located in Memphis, Tennessee, is a coeducational, college preparatory institution serving students from PK-12 grades. As an International Baccalaureate World School, Lausanne boasts a diverse student body representing over 70 different countries, with foreign nationals comprising one-third of the school population. The school's mission is to "prepare each of its students for college and for life in a global environment." Through its commitment to student-centered teaching, global diversity, and fostering challenging and engaged learning, Lausanne (www.lausanneschool.com) cultivates the individual intellects, talents, creativity, and character of its students.

Lausanne’s Commitment to Diversity: Lausanne is a community that will never tolerate any form of discrimination, intolerance or ignorance from its students, faculty/staff/administration, parents or any other Lausanne community members. We promote diversity and inclusion within all areas of our community. Therefore, as an educational institution, Lausanne’s goal is to foster a community that evokes positive change in the world.