What are the responsibilities and job description for the Customer Service Representative position at Lauren Peart - State Farm Agency?
Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
- Base salary
- Performance-based bonuses
- Commission on new business and cross-selling
- Paid Time Off (PTO)/Vacation
- Retirement Plan
- Ongoing training and professional development
- Growth opportunities within a fast-scaling agency
Requirements:
- Bilingual English/Spanish a plus!
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Property & Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.