What are the responsibilities and job description for the Technical Service Representative position at Lauren Concrete?
Company Description Lauren Concrete is a family-owned ready mix concrete provider founded in 1986 in Austin, TX by brothers Ronnie and Ray Klatt. Starting with a single plant, four trucks, and a small team, the company has grown to more than 26 plants and two aggregate quarries, serving Central Texas as a leading concrete supplier. Lauren Concrete is committed to delivering a world-class experience to customers, team members, and the communities it serves. The company emphasizes reliability, quality, and long-term relationships, offering a stable and growth-oriented environment for employees.
Role Description The Technical Service Representative is a full-time, on-site role based in Round Rock, TX. This position is responsible for supporting customers and project teams with technical guidance related to ready mix concrete applications, performance, and best practices. Day-to-day tasks include responding to technical inquiries, troubleshooting product or application issues on job sites, and coordinating with operations and sales to resolve customer concerns. The role also involves monitoring product performance, documenting field observations, and communicating recommendations that enhance customer satisfaction and service quality. The Technical Service Representative collaborates closely with internal teams and customers to ensure projects meet specifications, timelines, and safety standards.
Qualifications
- Candidates should possess skills in Technical Services and Technical Support, with the ability to interpret technical information and apply it in field and customer settings.
- Candidates should possess skills in Troubleshooting and problem resolution, including diagnosing product or application issues and proposing practical solutions.
- Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on clear communication, follow-through, and relationship-building.
- Knowledge of construction materials, ready mix concrete, or related industry experience is highly beneficial.
- Strong verbal and written communication skills, including the ability to explain technical concepts in accessible terms.
- Ability to work on-site at job locations, collaborate with cross-functional teams, and manage multiple priorities safely and efficiently.
- High school diploma or equivalent required; additional technical training or coursework in construction, engineering, or materials science is a plus.
- Valid driver’s license and ability to travel locally to customer sites as needed.