Patient Service Representative (LPCH - Outpatient Therapy)

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Please note: This position is at Laureate Psychiatric Clinic and Hospital in the Outpatient Clinic.

Schedule: Monday - Friday | 8:00am - 5:00pm

Job Summary: Provides support for outpatient behavioral healthcare practices while demonstrating excellent customer service. Maintains regulatory compliance by coordinating with internal and external customers (clinicians, patients, patient family members, vendors, visitors, colleagues, etc.) in order to process assigned patient support services including patient appointments, prescription requests, office visits, phone calls, letters, and communication documentation.

Minimum Education: High school diploma or GED required. At least 1 year healthcare related education preferred, medical assistant program, psychology courses, etc.

Licensure, Registration and/or Certification: None.

Work Experience: 1 year related experience.

Knowledge, Skills and Abilities: Effective interpersonal, written and oral communications. Demonstrated patient care skills. Demonstrated PC skills. Effective organization of multi-task role. Understanding of healthcare delivery processes in the medical office.

Essential Functions and Responsibilities: Greets and engages patients and visitors according to established protocols, demonstrating excellent customer service in every interaction. Communicates schedule and clinical information to patients, co-workers, and clinical staff as needed and appropriate. Assists in coordination of care through messages, faxes, phone calls, emails, etc. for communication to providers, patients, pharmacies, and other healthcare resources. Schedules tests and appointments for referred services and tracks to ensure completion. Addresses work queue tasks and provides communication and documentation in a timely, accurate, and professional manner. Schedules appointments according to established protocols. Registers demographic and billing information and determines eligibility and benefits to accommodate patient's care. Successfully uses computer software applications to accomplish tasks according to policies and procedures. Maintains medical records including collection of patient forms, scanning, filing of correspondence, and test results. Prepares cash receipts, bank deposits, and balances cash drawer on a daily basis. Maintains and distributes provider schedules appropriately. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, OSHA, Joint Commission, PQRS, and HIPAA policies and procedures.

Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships: Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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