Laura's House Donation Center Associate

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Voted Best Places to Work by Orange County Business Journal - 2019

At Laura's House, we don't just offer jobs-we offer purpose. Be part of a compassionate, mission-driven team making a real difference in the lives of domestic violence survivors and their families.

Position: Donations Center Associate

Department: Donation Center

Status: Non-Exempt - Full Time 32 hours per week

Reports to: Facilities Director

About the Role

As the Donation Center Associate, you'll play a key role in keeping our donation center running smoothly and efficiently. You'll oversee daily operations, ensure high-quality donation processing, and lead a dynamic team of volunteers-all while supporting the mission of Laura's House to create positive change in our community.

You'll take the lead on sorting and distributing donations, coordinating shipments, all aspects of the donation center processing and ensure that every donor and volunteer has a meaningful and rewarding experience. You will engage volunteers and create a dynamic and positive experience to ensure their continued support.

What You'll Do

Donation ProcessingQuality Control:

• Oversee intake, sorting, and quality inspection and control of all donations.
• Prepare and track items for resale, shelter, or administrative use.
• Maintain accurate records of donation flow, KPIs, and inventory.
• Ensure all merchandise is handled and stored safely.
• Load bags/shipments into the truck and pods.

OperationsVolunteer Leadership:

• Lead, train, and inspire volunteers to achieve operational goals.
• Foster a welcoming, mission-driven environment where volunteers feel valued and engaged.
• Support scheduling, communication, and safety compliance.
• Promote teamwork, accountability, and continuous improvement.

ShipmentLogistics:

• Coordinate and document all outgoing shipments to stores and facilities.
• Ensure deliveries and pickups are timely, accurate, and handled with care.
• Drive the box truck (similar to a U-Haul) when needed.
• Maintain vehicles and equipment in clean, safe working order.

Customer Service:

• Provide exceptional service to donors, customers, and community partners.
• Address questions and concerns with professionalism and empathy.
• Represent Laura's House with integrity and enthusiasm in every interaction.

What we are looking for:

• A hands-on leader who enjoys mentoring and inspiring volunteers and keeps operations running smoothly.
• Detail-oriented, organized, and proactive with strong communication skills.
• Comfortable balancing logistics, people leadership, and a mission-driven mindset.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.

Requirements:

• Minimum 18 years of age.
• Valid CA Driver's License with a clean driving record.
• Ability to lift and move donations safely.
• Must pass background check and drug test.
• Proficient with Microsoft Outlook and online scheduling/tracking tools (e.g., vCita).

Physical Demands:

• Frequent standing, walking, talking, hearing, and using hands for handling objects.
• Required to stoop, kneel, climb stairs, and balance.
• Ability to lift/move up to 40 pounds regularly.
• Ability to sit or stand for extended periods.

Top of Form

CultureValues:

• Maintain strict confidentiality for clients, staff, and agency information
• Present a positive, professional demeanor in all interactions
• Maintain appropriate boundaries and an organized workspace
• Participate in agency events, training, or presentations as needed

Why Join Laura's House?

• Make a tangible difference every day.
• Collaborate with a diverse, passionate team.
• Enjoy a work culture built on respect, inclusion, and impact.
• Be part of an organization committed to your growth and training.

At Laura's House, every item processed and every volunteer trained helps transform lives. Join a compassionate, high-energy team where your leadership directly supports families rebuilding hope and independence.

A Place for Everyone

Laura's House is proud to be an equal opportunity employer. We welcome all individuals-regardless of race, gender, sexual orientation, disability, or background-to bring their full, authentic selves to our work.

Ready to Apply?

Come be a part of something bigger than a job. Join Laura's House family and help us create safe, bright futures for children and families in need.

Client/Mission Focused; Communication; Respect. Compassion; Collaboration; Innovation.

This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job, nor should it be construed as giving exclusive responsibility for every function described.

EQUAL EMPLOYMENT OPPORTUNITY

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.