Dealership Parts Counterman - Laura Buick-GMC

Reports To: Parts Manager

Schedule: Full-Time Position

M-F (Hours Vary)

Summary: The Parts Counterperson is responsible for assisting customers and service department personnel with the selection, ordering, and distribution of automotive parts. This role ensures accurate inventory control, timely communication, and a high level of customer service at all parts counters and through phone interactions.

Essential Duties:

• Assist all customers (retail and internal shop) in selecting and locating required parts in a professional and efficient manner.
• Respond to phone inquiries, providing pricing, availability, and product information.
• Process parts orders for shipment, delivery, or pickup in an accurate and timely manner.
• Notify the Parts Manager of any out-of-stock items or urgent inventory needs.
• Communicate with Service Advisors and customers regarding the arrival of special-order parts.
• Replenish assigned inventory and maintain accurate stock levels.
• Maintain clean, organized, and professional front and rear counter areas.
• Assist with inventory counts and basic inventory control processes.
• Participate in required training and development programs.
• Ensure compliance with all federal, state, and local regulations related to parts sales.
• Support overall department efficiency and customer satisfaction.
• Remains fully compliant with Company HR trainings.
• Maintain professional and courteous attitude, wardrobe, and grooming.
• Other tasks as assigned.

Company Description

Laura Automotive Group is the largest volume Buick and GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Union Benefits!
• Air Conditioned Shops!
• Direct Deposit
• Paid Time-Off
• Paid Holidays
• Family-owned Business
• Hires from within

• High school diploma or general education degree (GED) required
• Two years related experience and/or training preferred
• Prior General Motors experience preferred
• Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Proficient in basic math skills