What are the responsibilities and job description for the Order Management Specialist position at LaundryLux?
Join LaundryLux
Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.
Order Management Specialist
What we are looking for: The Management Specialist is responsible for accurately processing customer orders, responding to RFQ requests, and providing exceptional service by identifying and resolving order-related issues. This role collaborates closely with the Shipping, Purchasing, Accounting, and Technical Support teams to ensure timely and accurate order fulfillment in accordance with departmental SLAs. The specialist operates in a fast-paced environment and focuses on delivering efficient, reliable, and professional customer support.
Summarize the role
Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?
Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.
Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning
Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.
LaundryLux Benefits: We offer a comprehensive benefits package including:
- Health benefits package including medical, dental & vision plans
- Life Insurance
- 401(k) with company matching
- Paid Time Off
- Paid Holidays
- Profit Sharing
- Employee Referral Program
- Mentorship Program
- Company Sponsored Training
- Tuition Reimbursement
Back to the role:
What you will do:
- Accurately enter and manage Purchase Orders in Epicor for components and machines.
- Respond to customer inquiries from the Component Sales queue, emails, and Online Parts Store, providing information on product, order status, and account support.
- Handle RFQ (Request for Quote) submissions by identifying customer needs, providing accurate pricing and lead time, and offering product recommendations.
- Create and manage Return Merchandise Authorizations (RMAs), credit memo requests, and arrange shipment pickups for return orders.
- Review and prioritize urgent orders (e.g., RED, BLUE, and AIR FREIGHT) to ensure timely processing and delivery.
- Build and maintain strong customer relationships to promote brand loyalty and satisfaction.
- Collaborate cross-functionally with Warehouse shipping and logistics, Purchasing, Accounting, Technical Care, and Warranty teams to resolve order, confirm product information, or account issues.
- Set up and maintain customer accounts in Epicor, including verifying contact, integrating UPS, and managing tax exemptions using Avalara.
- Monitor and follow up on backorders, user holds, and credit holds to ensure accuracy and timely resolution.
- Manage and prioritize workflow through a ticketing system, ensuring all tasks meet department SLA requirements.
- Provide supporting documentation such as sales order reports, invoices, and order acknowledgements as requested.
- Communicate clearly, professionally, and respectfully with customers, team members, and leadership.
- Escalate complex or unresolved issues to the Order Entry Supervisor as needed.
- Perform other office duties as assigned by management.
What you should have:
- Strong attention to detail and accuracy in data entry.
- Strong decision making and communication (written, verbal, active listening) skills.
- Experience using an ERP system a plus.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in MS Office
- Bilingual a plus
Education and Experience:
- High School Diploma/GED required, college degree a plus. 2 years of experience in order entry, customer service, inside sales or similar roles.
Our Values:
People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun
If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!
We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Our company participates in E-Verify.