Learner Engagement Specialist

Description

LaunchCode is seeking a Learner Engagement Specialist. This role is the cornerstone of LaunchCode's services and offerings. This role supports learners across both live, cohort-based courses and self-paced, online programs - ensuring every student receives timely guidance, effective coaching, and a clear path toward career readiness. The Specialist acts as the liaison between internal staff, students, company partners, and course staff, and plays a key role in connecting qualified candidates to employer needs by identifying and sharing jobs, getting them submitted, and preparing learners for job interviews.

Specifics

• Full-Time Salaried Position
• Reports to the CEO, LaunchCode Labs
• Salary Range: $65,000 - $75,000
• Fully Remote

Role Responsibilities

• Provide distributed, day-to-day support to students across multiple self-paced and live cohorts simultaneously, primarily via helpdesk, support ticket systems, and office hours.
• Monitor courses to identify students who may be struggling or disengaging, and intervene and coach students and course staff to help learners get back on track.
• Work directly with students to prepare for company interviews, including mock interviews, feedback, and interview readiness coaching.
• Conduct structured assessments of learner technical and professional readiness (e.g., scorecards or rubrics) to determine employer-match suitability.
• Source and screen learners/candidates against specific employer role requirements, partnering with Talent Delivery and employer partners to understand hiring criteria.
• Help prepare the candidate's resume to be submitted to clients.
• Maintain up-to-date knowledge of each learner's strengths and development areas to support recruitment efforts and help quickly match candidates to open roles.
• Collaborate on course staff interviewing, hiring, and training; continue to provide day-to-day support to course staff as needed.
• Ensure course operations and logistics are completed and managed to enable successful program implementation across both live and self-paced formats.
• Provide student and teaching staff feedback to ensure curriculum is effective and well-formatted.
• Manage program data and collaborate with internal teams to use it across all LaunchCode courses to drive and improve program outcomes and operations.
• Assist with student project team meetings, including sprint planning, status updates, and demos.
• Identify and implement process improvement initiatives focused on enhancing operations and improving the student and candidate experience, in alignment with organizational strategy.

Required Skills/Abilities

• Familiarity with modern software development tools
• Working knowledge of coding basics
• Strong communication skills and a genuine interest in connecting with people
• Strong project management skills
• Ability to make adjustments based on data trends and best practices
• Experience sourcing for [technical/sales/general] roles
• Ability to manage multiple stages of the source and match recruitment process
• Capacity to balance diverse requisitions while maintaining focus on high-priority organizational needs
• High EQ with the ability to wear multiple hats and demonstrate a high level of empathy for all stakeholders (learners, employers, instructors, organization)

Required Experience

• 1 year of experience in software development
• 1 year of experience in coordinating or operating a multi-faceted education program
• 1 year of experience in recruiting, sourcing, technical screening, or candidate assessment

Nice to haves

• 2-3 years of experience in coding and the use of software development tools, demonstrable in project form
• Proven ability to leverage agentic tooling to drive operational efficiencies and process optimization
• Hands-on experience with CRM platforms, such as HubSpot, and Applicant Tracking Systems (ATS)
• 2-3 years of experience in education or training
• Experience conducting mock/technical interviews or competency-based evaluations
• Background in technical recruiting or bootcamp/apprenticeship placement

About LaunchCode

LaunchCode is a nonprofit cultivating and adding new talent to technology ecosystems across the nation through free, accessible technical education, job readiness training, and innovative talent solutions for companies of all sizes. At LaunchCode, we know that while talent is evenly distributed, opportunity is not. Our innovative model removes barriers and opens doors to aspiring technologists from all walks of life. We value passion, drive, and aptitude over credentials and believe it is imperative that companies should, too. Want to learn more? Visit our careers page to learn more about how you can help shape our vision!

Benefits at LaunchCode

• 12 paid holidays and accrue 25 days of Paid Time Off per year
• 100% employer-funded medical, dental, and vision insurance premiums for employees and 75% employer-funded premiums for dependents
• 401(k) contribution match up to 6% and vesting after 6 months
• 12 weeks of fully paid parental leave

Salary : $65,000 - $75,000