Service Advisor

Who We Are

Launch Watersports is Montana’s largest, fastest growing marine dealership with two locations across the state. Our Kalispell dealership sits in the heart of the beautiful Flathead Valley, in addition to our Great Falls dealership, located conveniently in central Montana on the Missouri River. Launch is Montana’s exclusive Malibu and Axis boat dealership, also carrying Lowe Fishing and Pontoons, and its most recent addition of Avalon Pontoons. Recently awarded as Malibu’s top dealer in the western region, we are poised for growth and strive to offer the highest standards of customer service. We are boating and water sports enthusiasts and offer a fun and challenging work environment!

Who You Are

You are a self-motivated, optimistic and determined individual who is looking for the opportunity to gain long-term employment with a progressive, expanding company. You want to learn and grow with us while ensuring all Launch customers leave with a desire to return.

What You Will Do

As a Service Advisor, you will be responsible for addressing customer concerns about their boats and advising on the best course of action. Other responsibilities include:

• Preparing repair orders and providing accurate estimates of repair/maintenance costs
• Communicating with technicians in regards to repair orders
• Following up on repair/maintenance progress with customers and notifying when work is complete
• Reviewing and explaining repairs/maintenance and associated costs with customers
• Submitting and managing warranty claims
• Working with the Parts Manager to ensure parts are ordered for repair orders
• Providing customers with a positive experience and ensuring their satisfaction
• Generating and upselling service work to drive revenue to the Service Department
• Communicating effectively with the Service Manager

Pay

Pay is DOE (dependent on experience).

Requirements

Prior experience working in the marine industry as an advisor, or a similar role is preferred. All applicants must have a valid driver’s license and clean driving record. Other requirements include:

• A passion for boats
• Basic computer skills
• Ability to learn and navigate industry specific software
• Clear, concise communication skills
• Active listening skills
• Excellent customer service
• High attention to detail
• Strong work ethic
• Problem solving quickly and effectively

Benefits

• Rewarding, growing industry
• Full benefits package (health, dental and vision)
• Competitive wages
• PTO (sick, vacation)
• Paid holidays
• Company swag provided
• Discounts on gear
• Boating perks
• Employee appreciation outings
• Advancement opportunities

Interested?

To apply, please submit a cover letter and resume through really.

Job Type: Full-time

Pay: $41,600.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Application Question(s):

• In your opinion, what is the most important element of customer service, and how would you implement that in this role?

Ability to Commute:

• Kalispell, MT 59901 (Required)

Ability to Relocate:

• Kalispell, MT 59901: Relocate before starting work (Required)

Work Location: In person

Salary : $41,600 - $52,000