What are the responsibilities and job description for the Field Technician I position at Launch IT Services?
Field Technician I
Locations Hiring:
Columbus, OH
Launch IT Services
Starting Pay: $35/hr or $50/hour (Based on Experience & Certifications)
Are you a blue collar tech-savvy problem solver who thrives in the field and enjoys making IT headaches disappear? Do you have a knack for working independently, jumping into diverse environments, and getting systems back online? If so, Launch IT Services is looking for an Field Technician I like you.
In this role, you’ll travel to client sites to provide hands-on IT support, troubleshoot complex issues, backfill Tier 2 onsite roles, and assist with various IT infrastructure and low-voltage cabling projects. From network issues to hardware swaps and everything in between—you’ll be the go-to tech that keeps our clients running smoothly.
What You’ll Do:
- Provide on-site IT support at client locations—resolving hardware, software, and network-related issues.
- Serve as a Tier 2 backfill technician, supporting internal IT teams during absences or surges in demand.
- Troubleshoot desktops, laptops, printers, phones, mobile devices, and network equipment.
- Execute installations, moves/adds/changes (MACs), and repair tickets on a variety of systems.
- Work on structured cabling, network installations, and other infrastructure projects.
- Communicate job status, issues, and updates with project managers and clients in real time.
- Complete detailed documentation, including service reports, checklists, and photos, submitted within 24 hours.
- Travel to job sites within a 100-mile radius (reliable transportation required).
- Follow all company safety protocols, policies, and industry best practices.
What We’re Looking For:
- Proven ability to deliver technical field service with professionalism and efficiency.
- Strong troubleshooting skills across hardware, software, and networking layers.
- Comfortable working solo or alongside client IT teams in fast-paced environments.
Solid understanding of:
- Experience in pulling, testing and terminating low-voltage cabling (Cat5e, Cat6, coax, fiber, etc.) is a big plus.
- Network and Security Hardware
- Retail Hardware
- Cable Testing & Certification
- Tone & Probe and Tag
- Networking concepts (IP, DHCP, DNS)
- Routers, switches, access points, firewalls
- IT peripherals (printers, VoIP phones, etc.)
- Ability to interpret and follow detailed technical instructions and documentation.
Requirements:
- Valid driver’s license and reliable vehicle.
- Ability to travel up to 100 miles round trip per job.
- Strong communication and customer service skills.
- Proficiency with hand tools, power tools, and basic test equipment.
- Punctual, dependable, and detail-oriented.
- Comfortable using tools like TeamViewer, Putty, or RMM platforms.
Desired Skills & Certifications (Not Required):
- BICSI Technician or Installer I,and II Certification (Huge Plus)
- Experience with:
-Structured Cabling (Cat6, Fiber)
-Network Hardwarde Installation
-Data Center Maintenance
-POTS/VoIP systems
-IP or Analog Security camera systems (DVRs/NVRs)
-AV/Audio Systems and Wiring
-Network configuration and diagnostics
-Starlink Installation
Why Join Launch IT Services?
- Competitive Pay: $35/hr or $50/hr based on experience and employment type
- Benefits - Health, Dental, Vision and 401(k)
- 100% Reimbursement For Professional Certifications and training
- Skill Growth: Expand your knowledge across IT, networking, and infrastructure
- Team Support: Work independently with strong backup from our leadership and remote support team
Schedule:
-Typically Monday-Friday with two to four tickets per day in your territory. Some days will be slower, some not so much. It all balances into 35-50 hours per week. Start time usually between 8-9AM however can occassionally be as early as 5AM.
-Occasional extended (12 hours plus), overnight shifts and weekend work depending on client needs. Overtime paid at time and a half or state required rates.`
Job Type: Full-time
Pay: $35.00 - $50.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: On the road
Salary : $35 - $50