IT Specialist

Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about LAUKOA, please visit https://www.laukoa.com.

IT Specialist

Openings: 1 full-time position | Location: New London, Connecticut (on-site) | Status: Key Personnel

Position Summary

The IT Specialist supports authorized museum information technology, gallery and theater systems, public-facing connectivity, and digital infrastructure. The role maintains reliable, secure, high-uptime systems within the Contractor’s assigned scope and follows Coast Guard cybersecurity, access-control, and approval requirements.

Essential Responsibilities

• Monitor and maintain assigned internal and public networks, including VLAN, VPN, Wi-Fi, workstation, and approved cloud/hybrid systems support.

• Perform approved backup, restoration, data-protection, hardware-maintenance, and incident-support tasks within delegated authority.

• Process and track authorized account, permission, onboarding, and off-boarding requests through Government-approved procedures; do not grant access outside delegated authority.

• Provide technical support for gallery, theater, presentation, streaming, lighting-control, and approved museum-event systems.

• Work with the AV Media Specialist and Exhibits Maintenance Technician to sustain digital displays, sensors, interactive components, and high-bandwidth media distribution.

• Maintain the visitor Wi-Fi experience while preserving required separation from protected internal resources.

Minimum Qualifications

• Bachelor degree in computer science, information technology, or a related field.

• Three to six years of systems-administration or technical-support experience; museum, library, gallery, public-attraction, or other high-uptime experience is preferred.

• An industry-standard certification such as CompTIA A , Network , or Security .

• Proficiency supporting Windows and macOS environments, network infrastructure, cybersecurity controls, cloud/SaaS platforms, and varied end-user and AV-adjacent hardware.

Preferred Qualifications

• AWS, Azure, Google Workspace Administration, digital-asset-management, disaster-recovery, or high-availability public Wi-Fi experience.

• AV integration experience, including multi-screen video, interactive touch tables, theater systems, or digital signage.

• Ability to communicate technical risks and operating instructions clearly to non-technical staff and volunteers.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.