What are the responsibilities and job description for the Greeter position at LAUKOA?
Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about LAUKOA, please visit https://www.laukoa.com.
Greeter
Openings: 2 full-time positions | Location: New London, Connecticut (on-site)
Position Summary
The Greeter creates a welcoming first impression in the main lobby, supports admission or check-in procedures, manages visitor flow, and provides accurate orientation and wayfinding information. This role is a customer-service and visitor-support position, not a security or law-enforcement position.
Essential Responsibilities
-
Proactively welcome guests, distribute approved maps and materials, and provide a concise orientation to museum amenities, exhibits, and daily events.
-
Support orderly admission or check-in queues and direct visitors to restrooms, elevators, lockers, cafes, and gallery areas.
-
Coordinate with the Visitor and Event Coordinator on approved daily program shifts, closures, event logistics, and visitor communications.
-
Communicate basic gallery rules and provide only Government-approved information about museum programs, events, and authorized membership or support opportunities.
-
Maintain an orderly reception area, restock approved brochures and maps, report custodial needs, and support lobby-event signage and equipment setup.
-
Log common visitor questions, complaints, and feedback through established procedures.
Minimum Qualifications
-
High school diploma or equivalent.
-
One or more years in customer-facing reception, retail, hospitality, visitor-services, or comparable roles.
-
Ability to stand or move in a busy lobby for four to six hours and communicate in a warm, clear voice.
-
Availability to work weekends, holidays, and evening events as operationally required.
Preferred Qualifications
-
High-volume hospitality, museum, visitor center, tourism, or event-check-in experience.
-
Bilingual visitor-service capability.
-
Strong wayfinding, hospitality, or concise storytelling skills.
*This Position is Contingent Upon Award.
LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.
LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. VEVRAA FEDERAL CONTRACTOR