What are the responsibilities and job description for the Patient Experience Coordinator position at Lattimore Physical Therapy?
Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.
The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.
Essential Competencies
- Excellent organizational skills with high attention to detail.
- Excellent written and verbal communication skills.
- Excellent social and emotional intelligence.
The primary duties of this position include, but are not limited to:
- Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
- Schedule and confirm patient appointments.
- Answer telephones
- Collect patient information and verify insurance coverage.
- Scan documents
- Routes faxes and electronical records.
- Knowledge with HIPAA and privacy compliance laws.
- No-fault and workers' compensation claim verification and follow ups
- Complete medical records request
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
- Required to work a flexible schedule, days, evenings.
- Medical Front Desk Receptionist: 1 year (Preferred)
- Verification of Insurance: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Medent knowledge (Preferred)
- Biliangual- Spanish
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
- Paid Sick Time
- Paid Holidays
- Life Insurance and AD&D
- Long Term Disability
- Clothing Allowance
- Employee Assistance Program
- Personal Training and Gym Discounts
- Financial Wellness Programs
- Hotel and Travel Discounts