What are the responsibilities and job description for the Guest Services Representative / Night Auditor position at LaTour Hotels and Resorts?
Location: Peppertree Ocean Club
Schedule: 3:00 p.m. – 11:00 p.m. (Evening Shift); occasional overnight coverage as Night Auditor
Reports To: Front Office Manager / Resort Manager
Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?
LaTour Hotels and Resorts (LHR) is hiring Guest Service positions at our Peppertree Ocean Club Resort location in North Myrtle Beach, SC!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.
Position Summary
The Guest Services Representative creates a welcoming and memorable experience for all guests at Peppertree Ocean Club. This role handles front desk operations during the evening shift, ensuring smooth check-in/check-out processes, exceptional customer service, and accurate recordkeeping. On designated nights, this position will also perform Night Audit duties, balancing the day’s accounts and preparing financial reports for management.
Guest Services
Essential Duties and Responsibilities
Schedule: 3:00 p.m. – 11:00 p.m. (Evening Shift); occasional overnight coverage as Night Auditor
Reports To: Front Office Manager / Resort Manager
Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?
LaTour Hotels and Resorts (LHR) is hiring Guest Service positions at our Peppertree Ocean Club Resort location in North Myrtle Beach, SC!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:
- Access to deeply discounted stays at our resorts
- Access to discounted stays at partner resorts and hotels
- Discounts on other travel related expenses like airfare, car rental and more.
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.
Position Summary
The Guest Services Representative creates a welcoming and memorable experience for all guests at Peppertree Ocean Club. This role handles front desk operations during the evening shift, ensuring smooth check-in/check-out processes, exceptional customer service, and accurate recordkeeping. On designated nights, this position will also perform Night Audit duties, balancing the day’s accounts and preparing financial reports for management.
Guest Services
Essential Duties and Responsibilities
- Greet guests warmly and manage the check-in and check-out process efficiently.
- Respond promptly to guest inquiries, requests, and concerns with professionalism and courtesy.
- Provide resort and local area information, directions, and recommendations.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle room charge transactions accurately.
- Maintain lobby and front desk areas in a clean and organized condition.
- Balance all daily transactions and verify posting accuracy across guest folios and revenue centers.
- Prepare and distribute daily audit reports to management.
- Monitor and secure the property during overnight hours.
- Address guest needs and emergencies while maintaining safety and security standards.
- Communicate effectively with all departments to ensure seamless guest service.
- Assist in training and supporting new team members.
- Follow resort policies, procedures, and brand standards consistently.
- High school diploma or equivalent required; hospitality or accounting coursework preferred.
- Prior front desk or customer service experience preferred; night audit experience a plus.
- Strong communication and problem-solving skills.
- Proficiency with computers and hotel property management systems.
- Ability to work evenings, weekends, holidays, and occasional overnight shifts.
- Professional, friendly demeanor and a commitment to delivering outstanding guest service.
- Stand for extended periods; occasional light lifting (up to 25 lbs).
- Ability to multitask in a fast-paced environment.