Help Desk II (Temp Contract)- Secret Cleared

Overview

We are seeking an experienced Help Desk II Technician to provide intermediate-level technical support to end users across hardware, software, and network systems. This role handles escalated support requests, works closely with Level I technicians, and ensures timely resolution of more complex issues while delivering excellent customer service. This is a contract starting end of December lasting until end of March.

• Provide Tier II technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Respond to and resolve escalated tickets related to operating systems, applications, network connectivity, VPN, email, and security issues.
• Troubleshoot and resolve issues involving Active Directory, user accounts, permissions, and group policies.
• Install, configure, and maintain hardware and software across the organization.
• Assist with system upgrades, patches, and scheduled maintenance activities.
• Collaborate with Tier I technicians to provide guidance, mentorship, and technical escalation support.
• Document resolutions, update ticket notes, and ensure accurate tracking within the help desk system.
• Support onboarding/offboarding processes, including device setup and user provisioning.
• Maintain strong communication with end users, providing clear updates and ensuring customer satisfaction.
• Escalate unresolved issues to Level III support, systems administrators, or network engineering teams when necessary.

Salary : $22 - $30