Housing Intake & Education Coordinator (Maryland)

Position Summary:  The Housing Education & Intake Coordinator serves as the first point of contact for clients accessing LEDC’s Housing Department services, supporting both intake and education functions across Housing Counseling, Tenant Services, and Financial Empowerment. This role assists individuals and families in navigating available programs by coordinating intake, scheduling, workshop enrollment, data entry, and follow-up, while also supporting the delivery of housing education initiatives. 

This position plays a key role in delivering seamless client experience, strengthening outreach and education efforts, and ensuring timely, accessible, and high-quality service delivery across DC, Maryland, and Virginia. Reports to the Housing Education and Financial Empowerment Manager.

Essential Duties and Responsibilities: 

• Serve as the primary point of contact for Housing Department inquiries across DC, MD, and VA, including phone, email, and walk-in clients. 
• Provide clear information on LEDC services, eligibility, and next steps, and connect clients to appropriate programs or external referrals. 
• Coordinate client intake across Housing Counseling, Tenant Services, and Financial Empowerment programs, ensuring a smooth onboarding experience. 
• Schedule appointments, workshops, and counseling sessions; conduct reminder calls and follow-ups to support client engagement and document collection. 
• Enter, manage, and maintain accurate client data in systems such as CounselorMax and other platforms, ensuring data quality and timely tracking of services. 
• Coordinate and support the delivery of in-person and virtual housing education workshops across DC, Maryland, and Virginia, including homebuyer education, foreclosure prevention, post-purchase, tenant rights, and financial capability. 
• Facilitate group workshops and presentations as needed, both virtually and onsite at community partner locations. 
• Assist in the development, updating, and quality control of housing education curricula and program materials. 
• Provide administrative, operational, and technical support to Housing Counseling, Tenant Services, and Financial Empowerment teams. 
• Support documentation processes, including tracking attendance, issuing certificates, and managing required paperwork for housing programs. 
• Assist with preparation of program reports and ensure timely and accurate submission of data to meet funder requirements. 
• Conduct outreach and represent LEDC at community events, workshops, and partner meetings to increase awareness of housing and financial services. 
• Build and maintain relationships with community stakeholders and partners to strengthen service delivery and referrals. 
• Participate in trainings related to housing counseling, client services, and data systems; maintain relevant certifications (e.g., NCHEC) as required. 
• Assist with special projects and perform additional duties as assigned to support program goals and high-quality service delivery.

Specific duties may vary based on program needs, funding requirements, and operational priorities. As the role evolves, additional responsibilities may be assigned.

Required Qualifications:

We recognize that candidates may meet these qualifications in different ways and encourage individuals with a passion for community-centered work to apply, even if their experience does not align perfectly with every item listed.

Education & Experience 

• Bachelor’s degree required and a minimum of one year of experience in housing programs, income certification, affordable housing administration, or a related field – or an equivalent combination of education and experience.
• Knowledge of affordable housing regulations, eligibility requirements, and compliance standards.
• Ability to obtain and maintain required certifications within designated timeframes.
• Ability to study for, pass, and obtain the HUD Housing Counseling Certification.

LEDC will cover the cost of up to three attempts at various certifications. Continued employment in the role is contingent upon obtaining certification within the required timeframe. 

Skills & Competencies 

• Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
• Prior experience in client-facing, intake, administrative, or community-based service roles.
• Strong organizational and time-management skills, with the ability to meet deadlines and program goals.
• Strong customer service orientation with a friendly, patient, and professional demeanor.
• Excellent organizational skills with the ability to multitask, prioritize deadlines, and manage multiple workflows.
• Detail-oriented and dependable, with strong follow-through and documentation practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using CounselorMax or comparable client management databases.
• Comfort working with detailed documentation, data entry, and compliance-driven processes.
• Flexibility to work evenings and Saturdays as required to meet client and program needs.
• Ability to work independently while collaborating effectively as part of a team.
• Strong interpersonal skills, including active listening, problem-solving, and culturally responsive communication.
• Demonstrated commitment to serving diverse communities, including limited English–speaking households.

Additional Qualifications: 

• Availability to work evenings and weekends, as needed, to support program delivery and community events.
• Ability to travel up to 25% to support clients, programs, events, and other office locations.
• Access to reliable transportation.

Preferred Qualifications: 

• Prior experience as a housing counselor, particularly in HUD-funded programs.
• HUD Housing Counseling Certification at time of hire.
• At least two years of experience providing housing counseling or related client services.
• Experience working with low- to moderate-income households and immigrant communities.
• Creative, solutions-oriented approach to client support and case management.

Additional Qualifications:

• Availability to work evenings and weekends, as needed, to support program delivery and community events.
• Ability to travel up to 25% to support clients, programs, events, and other office locations.
• Access to reliable transportation.

Preferred Qualifications:

• Bilingual in English and Spanish, with professional proficiency in reading, writing, and verbal communication in Spanish.

Work Environment & Schedule:

• Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and scanners.
• The office environment is generally climate-controlled; however, temperatures may vary, and some individuals may find it too warm or too cool at times.
• Hybrid Work Model: LEDC maintains a hybrid workplace model. In-office schedules vary by team, but all staff are expected to be able to report to the office any day of the week, as needed.
• Schedule: Typical office hours are 9am-5pm, however the finalized schedule is approved by this position’s supervisor. This is a full-time, exempt role that typically requires 40 hours per week. Travel or work outside of normal hours is required for this position.
• Travel: This role requires travel for meetings, trainings, and events within the DMV region. Occasional overnight travel may be required.
• Primary Reporting Location: 12520 Prosperity Drive, Suite 207, Silver Spring, Maryland

Physical Requirements:

This is largely a sedentary role; however, some or all of the following may be required.:

• Ability to remain in a stationary position for prolonged periods (e.g., sitting at a desk).
• Ability to move about the office to access files, office machinery, etc.
• Ability to occasionally move/lift/carry up to 10–20 pounds (e.g., office supplies, files, equipment).
• Constant operation of a computer, keyboard, mouse, and other office productivity machinery, such as a calculator, copy machine and scanner.
• Ability to operate standard office equipment (copiers, printers, scanners, telephones)
• The person in this position frequently communicates with staff, external stakeholders and clients who have inquiries about our services and/or their cases. The incumbent must be able to exchange accurate information in these situations.
• Constantly views and reads information on a computer screen for extended periods.
• Ability to communicate clearly and effectively in person, over the phone, and in writing.
• Ability to see details at close range (within a few feet).
• Ability to hear and respond to spoken communication during meetings, calls, and office interactions.
• Regularly works in an office setting with moderate noise levels.
• Ability to enter and move through commercial buildings, including navigating stairs, elevators, hallways, and uneven surfaces.
• Occasionally required to travel to external locations for meetings, trainings, or events.

This list is not exhaustive, and other reasonable physical requirements may be assigned as needed to support the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Compensation & Benefits:

The salary range for this position is $58,467.00 - $66,974.00, commensurate with experience and team budget and covers all hours worked. LEDC provides a comprehensive benefits package that includes:

• Options for employer-paid healthcare, dental, vision, disability, and life insurance.
• Paid sick leave, vacation, and personal days.
• Additional benefits and resources to support employee wellbeing.