Director of Program Integration and Impact

Position Summary

The Director of Program Integration and Impact leads assigned LCDA programs and cross-functional initiatives that support community engagement, senior services, Latino Clubs, and other agency programs. This role provides leadership, structure, and accountability for programs that are essential to LCDA’s mission and community impact. The Director will also help establish and lead LCDA’s Resource Coordinator Team. This team will be responsible for connecting clients and families to services and resources within LCDA and through external community partners. The Director will design and implement a clear, methodical follow-up and follow-through process to ensure clients receive support beyond the initial referral. This position will also support LCDA’s efforts to evaluate programs more deliberately and systematically. The Director will collect, organize, analyze, and present data from all departments to help build reports, dashboards, charts, and summaries that strengthen decision-making, program improvement, grant reporting, fundraising, and impact storytelling.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Duties

Program Leadership and Oversight

• Lead assigned LCDA programs, including Latino Clubs, senior programs, and other community-based or cross-functional initiatives.
• Develop clear goals, workplans, expectations, and reporting structures for assigned programs.
• Ensure assigned programs are aligned with LCDA’s mission, strategic plan, values, and integrated service delivery model.
• Support program staff with planning, supervision, problem-solving, accountability, and professional development.
• Identify opportunities to strengthen, expand, restructure, or improve assigned programs based on community need, funding, staffing, and impact.
• Ensure programs are culturally responsive, client-centered, and accessible to Latino families and the broader community LCDA serves.

Resource Coordinator Team Development

• Lead the development and implementation of LCDA’s Resource Coordinator Team.
• Design a clear process for connecting clients and families to internal LCDA services and external community resources.
• Develop a methodical follow-up and follow-through system to ensure clients are supported beyond the initial referral.
• Create referral tracking systems, service navigation workflows, documentation standards, and accountability measures.
• Establish warm handoff procedures between LCDA departments and external partner agencies.
• Train and support Resource Coordinators on client engagement, documentation, follow-up expectations, trauma-informed service navigation, and culturally responsive service delivery.
• Monitor the effectiveness of the resource coordination process and recommend improvements as needed.

Data Collection, Reporting, and Program Evaluation

• Collect, organize, and analyze program data from all LCDA departments.
• Support the development of reports, dashboards, charts, and summaries that evaluate program performance and client impact.
• Work with department leaders to identify key performance indicators, outputs, outcomes, service trends, and areas for improvement.
• Help LCDA move toward a more deliberate and systematic approach to program evaluation.
• Assist leadership in understanding program reach, client outcomes, cost, efficiency, impact, and return on investment.
• Prepare data summaries for internal leadership, board committees, grant reports, funder updates, and community presentations as assigned.
• Ensure data is accurate, timely, useful, and aligned with LCDA’s strategic priorities.
• Translate data into clear recommendations that support decision-making, fundraising, planning, and continuous improvement.

Cross-Department Coordination and Integrated Services

• Work closely with department leaders across Prevention, Treatment, Health & Wellness, Child Development, and other program areas to identify service gaps and opportunities for better coordination.
• Support a more integrated approach to client care by helping departments coordinate referrals and reduce duplication of services.
• Serve as a bridge between program operations, resource navigation, data reporting, and leadership decision-making.
• Support consistent communication and collaboration among departments.
• Participate in leadership meetings, program planning sessions, and strategic initiatives as assigned.
• Process Improvement and Internal Systems

Community Engagement and Partnership Support

• Represent LCDA in community meetings, coalitions, committees, and partnership discussions as assigned.
• Build and maintain relationships with external service providers, nonprofit partners, public agencies, healthcare providers, schools, and other community resources.
• Support outreach and engagement related to Latino Clubs, senior services, resource coordination, and other assigned initiatives.
• Identify new partnerships that can strengthen LCDA’s ability to connect families to needed services.
• Help ensure LCDA remains visible, trusted, and responsive to community needs.
• Event and Agency Logistics Support

Process Improvement and Internal Systems

• Identify recurring program or service coordination issues and recommend improvements.
• Develop and maintain SOPs, checklists, workflows, and tracking tools that improve clarity and accountability.
• Partner with department leaders to improve cross-functional workflows and reduce service gaps or bottlenecks.
• Support the development of repeatable systems that improve efficiency, consistency, and follow-through.
• Track trends related to referrals, service needs, client outcomes, and program performance.

Leadership, Supervision, and Accountability

• Supervise assigned staff, Resource Coordinators, interns, volunteers, or other team members as assigned.
• Set clear expectations and provide regular coaching, feedback, and performance support.
• Promote a team culture rooted in LCDA’s values of Respect, Excellence, Compassion, and Purpose.
• Ensure staff follow LCDA policies, documentation standards, confidentiality requirements, and program expectations.
• Support a professional, collaborative, and mission-driven work environment.

Required Minimum Job Qualifications, Experience, Education and Training

Education: Bachelor’s degree in social work, public administration, nonprofit management, business administration, public health, data analytics, community development, or a related field.

Experience: Minimum of five years of experience in nonprofit programs, social services, community engagement, program management, data analysis, or a related field.

Skills:

• Bilingual English/Spanish required, including the ability to speak, read, and write professionally in both languages.
• Experience supervising staff, managing programs, and building systems or processes.
• Strong understanding of community-based services, client navigation, referrals, and case coordination.
• Demonstrated ability to collect, organize, analyze, and present program data.
• Experience creating reports, charts, dashboards, or data summaries for leadership, funders, boards, or internal teams.

Preferred Minimum Job Qualifications, Experience, Education and Training

Education: Master’s degree in social work, public administration, nonprofit management, business administration, public health, data analytics, or a related field.

Experience:

• Experience with Power BI, Tableau, Apricot, Salesforce, Efforts to Outcomes, or similar data/reporting systems.
• Advanced Excel or data visualization experience preferred.
• Experience developing referral systems, client tracking processes, or resource navigation models.
• Experience with senior services, youth programming, family support programs, community engagement, or integrated service delivery.
• Knowledge of Oklahoma City nonprofit, health, education, social service, and community resource networks.
• Experience preparing reports for grants, funders, boards, or executive leadership.

Skills:

• Strong organizational skills with an emphasis on detail, accuracy, and accountability.
• The candidate should exhibit qualities of self-motivation, self-direction, sound judgment, reliability, and dependability.
• Uphold a professional demeanor in conduct and appearance.
• Collaborate cross-functionally with various departments and contribute to team tasks as necessary.