Store Manager

Position Title: Store Manager

Reports To: Head of Business Operations

Position Type: Full-Time, Exempt

Compensation: $70,000–$80,000 DOE

Benefits: Medical, Dental, Vision, Life, Generous PTO, Accrued Sick-Time

Location: Brooklyn, NY, On-site, Full-time

About Us

Founded in 2021, Last Crumb is a premium cookie brand known for its limited-edition drops, disciplined craftsmanship, and no-shortcuts approach to quality. Originally LA-born and now proudly New York–based, the brand has built a national following through obsessive attention to detail and consistently high-quality execution.

Now baking fresh in Brooklyn, Last Crumb is opening its first brick-and-mortar location in Williamsburg, Spring 2026. This is not a bakery counter. It is an immersive, hospitality-driven cookie experience — the first of its kind — where every cookie is finished, decorated, and presented to order in front of the customer. As we enter this next phase of growth, we are building a team of entrepreneurial operators who are excited to help shape the future of a brand from the ground up.

The Role

As a Store Manager, you will help launch and lead our first brick and mortar location. This role is about more than overseeing daily operations — it’s about building culture, developing talent, driving financial performance, and embedding the brand into the local community. You will set the operational standard, inspire your team to deliver best-in-class hospitality, and ensure consistent product excellence. We are looking for a proven operator who is customer-focused, highly organized, and motivated to make a lasting impact within a rapidly scaling organization. We envision this role growing into multi-unit management as the brand scales.

Who You Are

You have an uncompromising standard for excellence and a deep respect for hospitality as both craft and discipline. You notice everything from how a cookie is handed to a guest to how a space feels at peak rush and you care enough to get it right every time.

You are deeply tapped into New York’s food and cultural landscape. You understand what makes a brand feel relevant, and you take pride in being part of something that contributes to that conversation. You lead from the floor. You are as comfortable coaching a team member mid-shift as you are owning inventory, labor, and financial performance. You don’t wait to be told what to do — you see what’s needed and move.

You are entrepreneurial by nature. The idea of building something from the ground up excites you. You take ownership, think in systems, and are motivated by the opportunity to help shape what this brand becomes. You care about people. You build strong teams, create accountability, and foster an environment where high standards and genuine warmth can coexist.

Key Responsibilities

People

• Create a motivating and engaging culture for employees
• Recruit top-tier talent in collaboration with the Corporate Team
• Train, coach, mentor, and celebrate your team consistently
• Oversee onboarding, training, and accreditation of new hires
• Ensure schedules comply with all state and local labor laws
• Review and approve timecards and paid time off requests accurately and on time
• Address performance concerns promptly and fairly
• Partner with leadership to implement operational changes while minimizing disruption
• Maintain high team engagement and morale

Product & Inventory

• Serve as a brand ambassador with deep knowledge of food and beverage offerings
• Maintain product quality and ensure in-store service is accurate and consistent
• Oversee ordering, vendor relationships, inventory management, and waste control
• Ensure appropriate stock levels and equipment availability to meet demand
• Spend approximately 70% of time on the floor, leading by example through service and production excellence

Operational & Brand Excellence

• Achieve and exceed operational audit standards
• Maintain safety, cleanliness, and presentation of the location
• Ensure compliance with health department standards and plan for top inspection scores
• Address facilities, maintenance, and safety concerns proactively
• Prepare the store for seasonal changes, menu launches, and promotional initiatives
• Engage with customers and build ongoing relationships with regular customers

Financial & Neighborhood Performance

• Own financial performance, including sales growth, labor, and cost management
• Identify opportunities for revenue growth and operational efficiency
• Maintain and improve guest satisfaction and Net Promoter Scores
• Celebrate positive feedback and address service recovery opportunities quickly
• Build meaningful relationships with neighboring businesses and community members
• Collaborate with peer General Managers to share best practices

Qualifications

• 3 years of experience managing single-unit operations in high-growth hospitality or retail environments
• Experience leading hospitality teams
• Experience managing inventory and supply chain ordering
• Experience with quick service restaurants and/or bakeries 
• Reliable, punctual, and able to work evenings, weekends, and holidays as needed
• Ability to stand for 8 hours and lift up to 25 lbs
• NYC Food Handler’s Permit required (or willingness to obtain before the store opens)

Skills

• Passion for cookies, hospitality, and exceptional customer service
• Ability to perform under pressure and manage competing priorities
• Strong organizational and delegation skills
• Excellent interpersonal and communication skills
• Ability to create workflows and scalable systems
• Emotional intelligence and conflict resolution capabilities
• Strong problem-solving and troubleshooting skills
• Comfortable leading through change