What are the responsibilities and job description for the Customer Sales Support Representative - HYBRID role position at LASSONDE PAPPAS AND CO INC?
Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our small-town roots and rural values. Hardworking and caring are qualities that make our teams special. Since 1942, we’ve been producing delicious products for our customers across the country!
To provide the best for our customers, we focus on building the best team by creating and advancing an inclusive environment amongst our diverse workforces. If you’re passionate about customer satisfaction, reliable, and committed to being and doing better, join us!
We value each of our employees’ total wellbeing. To support employees in all stages of their wellness journey, we have a robust benefits program including medical, dental, and vision coverage options, growth and development potential, along with 401-K, Life & Disability Insurance, PTO, Tuition Reimbursement, Wellness Program, Gym Membership Discounts, and so much more!
Hybrid Role: Must be able to come in the office 3x a week.
Position Summary:
Provide main assistance for sales team, internal departments, brokers, direct customers, and consumers. Assist in backing up other Customer Sales Support staff.
Customer Sales Support for Specific Assigned Accounts
- Work with salesperson or intercompany department on a regular basis to evaluate accounts you handle for them.
- Receive, acknowledge, process customer orders in Great Plains Dynamics, distribute, follow up on deadline being met for orders, coordinate any issues and bill out.
- Where applicable, process orders, invoices and ASN’s through EDI Platform
- Review, update pricing and any necessary paperwork for price changes, new/disc. items, deals, etc. that apply to that customer.
- Review any pricing discrepancies on orders, billing, and deduction research and communicate back to customer or accounting.
- Research, process and validate deductions, submit credit memos and special returns
- Coordinate with sales and customers for account specific deadlines and pricing
- Process and file customer specific documents through PaperSave
- Coordinate travel arrangements and planning
- Coordinate Food Show arrangements and planning
Maintenance and other Reporting
- Pricing maintenance in Microsoft Excel and Great Plains Dynamics for price changes, new
- items, deals, and special promotions
- Work with pivot tables, Great Plains Dynamics, SRS Reports, Bi360 and other reporting software to generate movement, inventory, sales volume, ad recaps, open orders, new
- item setup info and fill rate analysis.
- Create or generate copies of any order forms, preorders, store tags, presentation materials requested by sales with various Microsoft software programs.
- General ledger coding on assigned expenses
- Answer calls directed to sales line and assist in the help of any sales team member, customer or consumer inquiries or requests
- Create and maintain Standard Operating Procedures for each job responsibility you have.
- Backup other Customer Sales Support Staff positions as needed.
- May be asked to perform other duties at a lower level or higher level of proficiency
All other necessary duties as assigned by Supervisor
Requirements Necessary to Perform This Job Function: (Educational & Physical)
- High School Diploma Required
- Associate degree or equivalent certification program preferred
- Minimum 2 years of office or inside sales experience required
- Strong knowledge in Microsoft Office software including Outlook, Excel, PowerPoint, and Word
- Experience working with Microsoft Great Plains Dynamics, SPS Commerce, Solver BI360, and relational databases preferred
- Excellent communication skills, both written and verbal, with the ability to convey complex information to a broad audience
- Strong interpersonal skills with the ability to work independently and within a team environment
- Ability to multitask, be highly organized and use logic and reasoning to identify solutions to problems
- Regularly required to talk, read, hear and see. Frequently required to sit for long periods of time, stand; walk; manual dexterity; and reach with hands and arms.
- Ability to lift 25 pounds
- Minimal travel when needed