What are the responsibilities and job description for the Senior Customer Operations Specialist position at Lasko Products?
Lasko Products, a market leader in home comfort products for over 100 years, is looking to add a Sr. Customer Operations Specialist to our West Chester, PA corporate headquarters.
The Sr. Customer Operations Specialist oversees the backbone of our sales organization—ensuring that from the moment a customer places an order to the second we collect payment, the process is seamless and we deliver best-in-class support.
You will assist a team responsible for the day-to-day execution of order management and account management while driving strategic improvements while leveraging Power BI insights and cross-departmental collaboration.
Key Responsibilities
Better Air Starts Here.
Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, such as B-Air, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities nationwide, Lasko continues to set the standard in the air solutions category for another 100 years.
Lasko’s mission is to enhance lives by creating comfortable environments with innovative products you can trust.
The company’s success is based on Five Core Values:
Be Bold
At Lasko, we believe people do their best work when they’re supported ---- personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.
The Sr. Customer Operations Specialist oversees the backbone of our sales organization—ensuring that from the moment a customer places an order to the second we collect payment, the process is seamless and we deliver best-in-class support.
You will assist a team responsible for the day-to-day execution of order management and account management while driving strategic improvements while leveraging Power BI insights and cross-departmental collaboration.
Key Responsibilities
- Strategic Order & Inventory Management
- Assist to oversee the full Order-to-Cash (O2C) cycle, ensuring accuracy in order entry, pricing, and fulfillment.
- Partner with Supply Chain and Warehouse teams to monitor stock levels, manage back orders, and provide realistic ETAs to the sales team.
- Act as the escalation point for complex order issues, shipping discrepancies, or credit holds.
- Process Improvement & Efficiency
- Identify bottlenecks in the current sales-to-delivery pipeline and implement automated or streamlined solutions.
- Develop and maintain documentation for all sales support processes to ensure consistency and scalability.
- Data Analytics & Power BI Reporting
- Build and maintain Power BI dashboards to track KPIs such as order cycle time, fill rates, and OTS.
- Assist with providing weekly and monthly sales reporting for the business to your department Director. Identify gaps and provide potential solutions.
- Customer Management & Collaboration
- Work closely with Finance (Accounts Receivable), Logistics, and Sales to resolve friction points.
- Ensure the team provides best-in-class service to key accounts, maintaining high satisfaction through proactive communication and strong oversight.
- 5 years in Sales Operations, Customer Success, or Supply Chain, with at least 1–2 years in a senior role.
- Strong skills in Power BI and ERP systems such as QAD and strong proficiency in Excel (vlookup & pivot tables).
- A deep understanding of how orders flow through the business, including the financial implications of revenue recognition and front-end order processes.
- Proven ability to thrive in a fast-paced, high-volume environment where priorities shift quickly.
Better Air Starts Here.
Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, such as B-Air, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities nationwide, Lasko continues to set the standard in the air solutions category for another 100 years.
Lasko’s mission is to enhance lives by creating comfortable environments with innovative products you can trust.
The company’s success is based on Five Core Values:
Be Bold
- Challenge the status quo
- Courageously pursue the impossible
- Reject mediocrity
- Work together for success
- Drive trust and candor with each other
- Prioritize "We" before "I"
- Lead with personal conviction
- Inspire each other to deliver high- quality results
- Leverage resilience and agility to drive excellence
- Consistently deliver to our customers
- Embrace commitments as a contract
- Take pride in our actions
- Demonstrate a passion to win
- Make a difference at work in our communities
- Step forward and take initiative
At Lasko, we believe people do their best work when they’re supported ---- personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.