What are the responsibilities and job description for the Customer Operations Specialist position at Lasko Products?
Lasko Products, a market leader in home comfort products for over 100 years, is looking to add a Customer Operations Specialist to the sales team in our West Chester, PA headquarters.
We are looking for a detail-oriented, Customer Operations Specialist to serve as the backbone of our sales operations. You will be the primary engine ensuring our sales team can sell effectively, our customers receive their orders seamlessly, and their product and portals are managed appropriately.
The ideal candidate thrives as a fulcrum between Sales, Finance, and Supply Chain and can manage tasks efficiently.
Key Responsibilities
Love Your Air™
Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, Lasko, B-Air, BlueDri, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company for 120 years, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities in Tennessee and Texas, Lasko intends to set the standard in the air solutions category for another 100 years.
Lasko’s mission is to provide comfort you can trust.
Our company’s success is based on our culture of GRACE, with five core “Be” values outlining how we live it.
Growth Mindset — Be Bold
At Lasko, we believe people do their best work when they’re supported ─ personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.
We are looking for a detail-oriented, Customer Operations Specialist to serve as the backbone of our sales operations. You will be the primary engine ensuring our sales team can sell effectively, our customers receive their orders seamlessly, and their product and portals are managed appropriately.
The ideal candidate thrives as a fulcrum between Sales, Finance, and Supply Chain and can manage tasks efficiently.
Key Responsibilities
- Sales Operations & Portal Management
- Take full ownership of various customer-facing portals (EDI, 3rd party procurement sites, etc.) to ensure all documentation, certifications, and listings are current and accurate.
- Act as the internal point of contact for key accounts, resolving administrative hurdles and ensuring a best-in-class experience.
- Pricing & Inventory Control
- Manage and audit master price lists. Ensure that promotional pricing, tiered discounts, and contract-specific rates are updated accurately across all systems.
- Monitor stock levels in real time. Collaborate with the warehouse and supply chain teams to communicate lead times or stock-outs to the sales team and customers.
- Order Fulfillment & Logistics
- Oversee the order lifecycle from initial entry to final delivery, ensuring that shipping requirements and customer-specific requirements are met.
- Proactively resolve order discrepancies, shipping delays, or invoicing errors.
- Data, Analytics & Reporting
- Maintain and build dashboards in Power BI to track KPIs, sales trends, and inventory turnover.
- Perform regular audits of ERP data to ensure accuracy for the sales department.
- Strong experience with Power BI (data visualization) and Excel (VLOOKUPs, Pivot Tables).
- Hands-on experience with ERP systems (preferably QAD) and CRM platforms (Zendesk).
- You enjoy problem-solving and thrive in a fast-paced environment.
- Ability to translate complex data into clear updates for the sales team and external partners.
Love Your Air™
Lasko Products is the leading air solutions brand with a reputation for reliable products, peak performance, and perpetual innovation – our commitment to our customers for over a century. Founded in 1906 by Henry Lasko in Philadelphia, Lasko has evolved for over a century to become the global leader in air solution products. From our roots in small appliances, fans, and portable heaters, we’ve grown to become the leading home comfort company while maintaining our unwavering commitment to quality and value. Today, Lasko stands as a symbol of innovation, offering consumers around the world high-performance products; portable fans, heaters, air purifiers, humidifiers, and home ventilation solutions. Our well-known brands, Lasko, B-Air, BlueDri, Air King, and Guardian Technologies, serve both consumer and commercial markets across North America and internationally. As an American company for 120 years, we take pride in upholding the spirit of hard work, trust and accessibility, ensuring that Lasko remains available to all, for generations to come. Headquartered in West Chester, Pennsylvania, with manufacturing and distribution facilities in Tennessee and Texas, Lasko intends to set the standard in the air solutions category for another 100 years.
Lasko’s mission is to provide comfort you can trust.
Our company’s success is based on our culture of GRACE, with five core “Be” values outlining how we live it.
Growth Mindset — Be Bold
- We are never the finished product ─ every failure is a data point, every setback is a setup.
- We win together. We celebrate together! High performance deserves to be seen ─ named, specific, remembered.
- No masks. No politics. Show up as you are, say what you mean, and mean what you say.
- Say it plainly. Say it once. Say it to the right person. Clarity is kindness.
- No blame. No excuses. Own the win and the loss. No exceptions.
At Lasko, we believe people do their best work when they’re supported ─ personally and professionally. That’s why we offer flexible hours and a hybrid work schedule for our corporate team, promoting employees to balance life and work in a way that fits their lifestyle. Our dog-friendly corporate headquarters adds a fun, welcoming atmosphere, while our competitive salaries with bonus potential recognize and reward your contributions. We also offer a comprehensive benefits package that includes a strong 401(k) match, wellness incentives, and robust health coverage. Join Lasko and be part of a legacy of innovation – at a company that values flexibility, growth, and a culture where you can thrive.