Solutions Engineer

Laserfiche is looking for a dynamic Solutions Engineer who is a customer‑focused problem solver, playing a critical role in guiding clients through every stage of the implementation journey. In this role, you will partner closely with customers to understand their business objectives, uncover technical and operational challenges, and translate those needs into well‑designed, scalable solutions. You will serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment.

Solutions Engineers collaborate cross‑functionally with Product, Engineering, and Project Management teams to ensure each implementation is executed with precision and aligned to customer expectations. You will configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident.

In addition to supporting complex implementations, Solutions Engineers may independently lead smaller‑scale projects, ensuring timelines, deliverables, and budgets remain on track. This includes coordinating tasks, managing customer expectations, documenting project outcomes, and delivering high‑quality results that drive long‑term customer satisfaction and product adoption

Eligible States for Remote Work: Florida, Georgia, Maryland, Massachusetts, Minnesota, Ohio, Virginia, Washington DC, West Virginia and Wisconsin

Work Schedule:

• Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA (California ONLY)
• Remote work from home on Mondays and Fridays (California ONLY)
• Must be able to support occasional evening and weekend work.
• Ability to travel up occasionally for customer onsite work, up to 25%.

About the Role - Key Responsibilities:

Implement Laserfiche Direct Projects

• Work directly with client to gather and analyze project requirements.
• Design, implement, and deploy a solution for small- to medium-sized projects that incorporates out-of-the-box Laserfiche software and functionality.
• Install, configure, and license software necessary for the implementation.
• Provide weekly status meetings and demos to keep the client informed on project progress and report/discuss any obstacles.
• Complete technical documentation for each project including System Documentation, End User Documentation, and a Test Plan.
• Provide troubleshooting, training and support for the client during end-user testing and the post-deployment phase.

Manage Laserfiche Direct Projects

• Manage small-scale LFC projects, ensuring adherence to PM methodology.
• Create a project management plan that includes timeline, communication plan, and team tasks.
• Monitor and report on project status and budget.
• Conduct project closeout and complete a project retrospective.

Support the Services team

• Provide implementation backup to other Solutions Engineers as needed.
• Participate in knowledge exchange at forums and other department meetings.
• Provide product feedback and support.
• Review and test new Laserfiche releases to discover bugs and potential enhancements proactively.
• Provide feedback on current LFC processes and participate in department retrospectives.

About You - Essential Qualifications:

• Ability to work independently and take initiative during the project life cycle.
• Strong problem-solving skills and ability to troubleshoot complex and dynamic customer environments.
• Excellent attention to detail.
• Ability to manage competing priorities and take responsibility for timely completion of tasks.
• Strong written and verbal communication skills.
• Knowledge of C#, JavaScript and SQL is a plus.
• Bachelor's Degree required, software engineering or technology degree preferred.
• 1 year of relevant work experience.