Key Responsibilities:

Leadership & Team Management

• Directly manage, coach, and develop Assistant Manager, Retail Leads, and Retail Associates.

• Set clear expectations for performance, accountability, and customer service standards.

• Conduct hiring, onboarding, training, and performance evaluations.

• Design and execute schedules that align staffing with peak traffic, drive-thru demand, and event surges to maximize conversion while implementing a competency-based accountability framework to resolve attendance challenges.

• Foster a positive, inclusive, and team-oriented work environment.

• Set clear expectations for team members regarding cleanliness, organization, and workplace safety, reinforcing accountability and consistent execution across all shifts in accordance with NUWU standards.

Operational Management

• Logistics Optimization: Optimize drive-thru and fulfillment workflows by developing tracking systems to measure throughput and establish the dispensary’s performance benchmarks.

• Event Integration: Lead retail operations during on-site events, adjusting staffing and workflows in real-time to ensure seamless coordination between dispensary services and event activities.

• Step into operational roles as needed to support the team.

• Enforce company policies, procedures, and standard operating guidelines.

• Monitor cash handling procedures, POS accuracy, and daily financial reporting.

• Identify and address discrepancies or operational risks.

Customer Experience

• Ensure a consistent, high-quality, and compliant customer experience.

• Resolve escalated customer issues and maintain strong guest satisfaction.

• Promote a culture of product knowledge and personalized service.

Training & Development

• Ensure all staff are properly trained in product knowledge, compliance, and service standards.

• Promote continuous learning within the team.

Qualifications:

• Must be 21 years of age or older.

• High School Diploma or GED required; Bachelor’s degree preferred.

• 3–5 years of retail, hospitality, or customer service management experience required.

• Previous cannabis industry experience preferred.

• Analytical mindset with experience in data-driven decision-making; ability to take raw operational challenges and turn them into measurable goals.

• Queue Management: Proven expertise in Logistics or Sales Strategy (high-volume or drive-thru experience preferred).

• Performance Coaching: A history of building “bench strength”, driving success through employee engagement.

• Analytical Mindset: Experience in data-driven decision-making; ability to take raw operational challenges and turn them into measurable goals.

• Technical Proficiency: Expert-level experience with POS systems, case handling, and daily financial reporting. 

Physical Requirements:

• Ability to stand and walk for extended periods.

• Ability to lift up to 30 lbs.

• Ability to bend, twist, and perform light physical labor.

Work Environment:

• Culture: Must thrive in a fast-paced, results-oriented environment where performance is tracked, and leadership is defined by the ability to drive both enthusiasm and operational discipline.

• Frequent interaction with customers and team members.

• Exposure to varying temperatures, noise levels, music, and scents.

• No travel required.