Parts and Accessories Salesperson - Zion Harley-Davidson

Parts & Accessories Counter Salesperson

Department: Parts & Accessories
Employment Status: Full-Time | Tuesday–Saturday

Position Summary

The Parts & Accessories Counter Salesperson is a key connection point between our Service Department, Sales floor, and riding community. This role supports Service Technicians and Advisors while delivering knowledgeable, high-energy service to walk-in and phone customers. If you thrive in a fast-paced dealership environment, love motorcycles, and take pride in helping riders keep their machines road-ready, this role is for you.

Key Results Areas

• Deliver exceptional customer service to internal and external customers
• Support efficient service operations through accurate and timely parts fulfillment
• Maintain an organized, clean, and visually appealing parts environment
• Contribute to parts and accessories sales growth

Major Duties & Responsibilities

Customer & Technician Support

• Assist walk-in and telephone customers with parts and accessories inquiries
• Take and fulfill Service Technician and Service Advisor parts requests efficiently
• Help identify correct parts and accessories for specific repair jobs or customer needs
• Recommend related or required parts to ensure complete repairs and upgrades
• Notify service personnel when special-order or back-ordered parts arrive

Parts & Accessories Operations

• Maintain cleanliness and organization of the parts and accessories department
• Tag, stock, and display merchandise accurately and attractively
• Participate in periodic physical inventories and inventory counts
• Keep merchandise displays stocked, clean, and customer-ready
• Maintain updated customer information and mailing lists as needed
• Become proficient in dealership computer systems for parts lookup, pricing, and inventory management

Sales & Customer Experience

• Greet customers promptly in a friendly, professional manner
• Handle multiple customers simultaneously while maintaining individual satisfaction
• Process cash and credit card transactions accurately
• Promote sales, specials, and new merchandise
• Resolve customer concerns with empathy and professionalism, reinforcing our commitment to making things right

Team & Professional Commitments

• Attend required PHD classes and training sessions as assigned
• Work collaboratively with all dealership departments
• Accept coaching and direction to continuously improve performance
• Maintain a professional appearance and organized workspace
• Be reliable, punctual, and available for a flexible schedule

Qualifications & Job Requirements

• Experience with point-of-sale and computerized inventory systems, or the ability to learn quickly
• Knowledge of motorcycle components (front end, suspension, engine, accessories), or a strong willingness to learn
• Ability to accurately look up parts and quote pricing using catalogs and electronic systems
• Strong time-management skills and ability to work in a fast-paced environment
• Friendly, outgoing personality as a visible representative of the dealership
• Harley-Davidson product knowledge or dealership experience preferred, but not required

Physical Demands

• Continuous standing with occasional walking
• Ability to bend, stoop, crouch, reach, and lift up to 40 lbs
• Noise levels may be moderate to occasionally loud

Working Conditions

• Exposure to chemicals, gasoline, battery acid, and other materials commonly found in a service department
• Occasional exposure to exhaust fumes and airborne particles

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at our dealership. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

Salary : $14