Accounts Receivable Coordinator

Job Description: Accounts Receivable Coordinator

Position Title

Accounts Receivable Coordinator

Position Summary

The Accounts Receivable Coordinator is responsible for the accurate and timely posting of all patient and insurance payments within the dental practice's practice management system. This position ensures patient accounts are maintained accurately, payments are applied correctly, and financial records are balanced to support efficient revenue cycle management. The ideal candidate is detail-oriented, organized, and experienced in dental accounting processes with a commitment to accuracy and confidentiality.

Key Responsibilities

Payment Posting

• Post all patient payments, including cash, checks, credit cards, financing, and electronic payments, accurately and promptly.
• Post insurance payments and electronic remittance advice (ERA) transactions to patient accounts.
• Review Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERA) statements to ensure payments are applied correctly.
• Accurately record insurance adjustments, contractual write-offs, deductibles, co-payments, and patient balances according to office policies.
• Verify that all payments are posted to the appropriate provider, procedure, and patient account.

Account Reconciliation

• Balance daily payment postings with bank deposits, merchant service reports, and daily production reports.
• Identify and research discrepancies between payments received and payments posted.
• Correct posting errors promptly and document adjustments as necessary.
• Assist with month-end reconciliation and financial reporting as requested.
• Maintain organized records of payment batches and supporting documentation.

Accounts Receivable Support

• Work closely with the Insurance Aging Coordinator and Patient Accounts team to ensure account balances remain accurate.
• Assist with researching payment discrepancies, unapplied credits, and outstanding account balances.
• Process refunds and credit balances according to office policies.
• Communicate with insurance companies and patients regarding payment-related questions when needed.

Administrative Responsibilities

• Maintain complete and accurate financial records within the practice management software.
• Ensure compliance with HIPAA regulations and financial confidentiality standards.
• Collaborate with administrative and clinical team members to resolve account issues.
• Assist with additional business office responsibilities during high-volume periods.

Qualifications

• High school diploma or equivalent required.
• Previous dental office experience required.
• Experience with payment posting, accounts receivable, or dental bookkeeping preferred.
• Knowledge of dental insurance payments, Explanation of Benefits (EOBs), Electronic Remittance Advice (ERA), and adjustment posting.
• Experience with dental practice management software (Dentrix Ascend preferred).
• Strong mathematical and analytical skills.
• Excellent attention to detail and organizational abilities.
• Proficiency with Microsoft Office and computer-based accounting systems.

Required Skills

• Accurate payment posting
• Accounts receivable management
• EOB and ERA interpretation
• Financial reconciliation
• Data entry accuracy
• Attention to detail
• Time management and organization
• Problem-solving and analytical thinking
• Professional communication
• Confidentiality and integrity

Performance Expectations

Success in this role is measured by:

• Accurate and timely posting of all patient and insurance payments.
• Daily reconciliation completed with minimal discrepancies.
• Accurate posting of insurance adjustments and contractual write-offs.
• Timely identification and correction of payment posting errors.
• Well-maintained patient account balances and financial records.
• Support of efficient revenue cycle management through accurate financial data.
• Effective collaboration with insurance, patient accounts, and front office teams.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent keyboarding and data entry.
• Occasional telephone communication with patients, insurance companies, and financial institutions.

The Accounts Receivable Coordinator is an essential member of the business office team, ensuring the integrity of the practice's financial records through accurate payment posting and account reconciliation. By maintaining precise financial data and supporting efficient revenue cycle processes, this role contributes directly to the financial health and operational success of the practice.

Pay: $30.00 - $35.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $30 - $35