What are the responsibilities and job description for the Lead Client Services Representative position at Las Tablas Animal Hospital?

When you join Las Tablas Animal Hospital in beautiful Templeton, California, you become part of a deeply respected medical institution committed to outstanding patient care and a supportive atmosphere for all teammates. The hospital is proud to be AAHA accredited, a designation reflecting our dedication to the highest standards of veterinary excellence and comprehensive small animal medicine. This quality commitment is mirrored by the community’s high esteem, evidenced by our excellent Google rating of 4.9 stars. If you are seeking an opportunity where your clinical skills are valued and where you can truly connect with pets and their owners, this is where you belong. We understand that to do your best work, you need robust support. As part of a larger network, we actively cultivate an environment where every teammate is positioned to succeed. This means you will have unparalleled access to educational resources, internal specialty consultations, and mentorship designed to help you elevate your practice. Whether your goal is to become a credentialed technician, move into a leadership role, or expand your expertise in complex medical cases, we have structured programs in place to help you achieve your career aspirations and foster professional growth within our hospital walls. Our focus on AAHA standards ensures that we operate with the best medical protocols and facility standards available in small animal medicine. We invest continuously in diagnostics and advanced equipment to ensure optimal patient outcomes. For you, this means working in a setting where you are empowered to deliver top-tier medical care. You will be able to utilize sophisticated tools and collaborate with highly skilled colleagues who share your passion for evidence-based medicine, giving you the resources necessary to handle a wide variety of complex cases confidently. Templeton, CA, offers an exceptional quality of life on the stunning Central Coast, situated right in the heart of Paso Robles wine country. This community is known for its small-town charm, highly rated schools, and easy access to both agricultural beauty and Pacific coastline recreation. Here, you can enjoy a relaxed pace of life while still being close to major amenities. If you value access to nature, beautiful weather, and a supportive, engaged community outside of the hospital, Templeton provides the perfect backdrop for professional satisfaction and personal well-being.

Your Impact as a Receptionist

Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

A passion for providing excellent customer service and a genuine love for animals.
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
A collaborative, team-first mindset and the ability to work both independently and with direction.
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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