OTC Clerk

The OTC Clerk generally performs a customer service duty. This may involve a broad spectrum of tasks, including running the cash register to ring up purchases, help the patients to complete the OTC form, and answer questions in an appropriate manner that come from customers about their orders.

GENERAL RESPONSIBILTIES  

• Answer telephone inquiries, referring to OTC orders and place the order for our patients.
• Maintaina verygood professionalism anda customerservice in the department.
• Maintain and clean equipment, work areas, or shelves. 
• Receive and help the patients to complete the OTC form inan appropriate mannerincluding always(Member’sname, address, date of birth and phone number)
• OTC clerk has the total responsibility ofreceiveandreviewthe OTC form with the patient.
• Review carefullyallthe patient’s information and items that theyare requesting.
• Perform tasks,such ascompiling andmaintainingordersrecords.
• Answering phones and responding to questionsregards tothe OTC form.
• OTC clerk has the responsibility to enter in the system at least 80 to 100 orders per day.
• OTC clerk has the responsibilityto have the basic knowledge of the OTC form content.
• OTC clerk has the responsibility to call those patients that pick up in the clinic on time and ensure that they pick up their order as soon as the orderarriveto the clinic.
• Operate cash register and handle cash and other types of tender if its required.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Has no supervisory responsibility.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

QUALIFICATIONS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service, verbal, written communication, organizational and multitasking skills
• Fully Bilingual (Spanish and English)is preferred
• Pharmaceutical terminology knowledgeis preferred

LANGUAGE ABILITY

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.