What are the responsibilities and job description for the Front Desk Dental position at Las Mercedes Management?
Title of Position: Front Desk Dental
Position Summary: To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.
Responsibilities:
- Greeting patients and visitors when they enter the center.
- Answer telephones promptly and professionally.
- Schedules primary care visits and other appointments accordingly.
- Verify patient insurance information, per plan policy.
- Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
- Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
- Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
- Maintains professional conduct and appearance at all times.
- Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
- Safeguard patient privacy and confidentiality.
- Proficient in EMR and Patterson Software
- Performs other assigned duties as directed by the Manager.
Qualifications:
High school graduate or GED
Customer service and interpersonal skills
Previous medical office setting experience preferred
Bilingual