Long Term Care Case Services Aide

Job Title: Long Term Care Case Services Aide

Posting: September 30, 2026 or Until Filled

Posting: 20260016

Division: Div. Adult and Aging Services (DAAS) - Case Management Agency

Department: Human Services

Reports To: DAAS CMA Lead Case Manager and Supervisor (PRN)

Must complete a minimum 90 day probationary period.

BENEFITS: The following benefits are offered as a full-time permanent employee: Health Insurance, Retirement Plan. Paid time off/leaves as follows: Vacation (PTO), Sick, Personal Leave.

PRIMARY RESPONSIBILITIES

This position receives assignments from the DAAS Case Management Agency (CMA) Lead Case Manager and/or Supervisor (PRN) and provides administrative, clerical, and case-support services that assist case managers in the delivery of Long-Term Services and Supports (LTSS). The position requires accurate data entry of client, medical, service, and CDASS monthly expenditure information into authorized state case management systems; maintenance of client records; document processing; completion and tracking of forms; communication with clients, providers, and partner agencies; and other support duties as directed by leadership. The Case Services Aide works under supervision and does not independently perform case-management determinations or clinical decision-making.

ESSENTIAL FUNCTIONS and PRIMARY DUTIES:

Essential functions, as defined under the Americans with Disabilities Act (ADA), may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Under supervision of the Supervisor or Lead Case Manager, this position provides clerical and administrative support to the unit supervisor and caseworkers, as well as technical support for the adult services programs as assigned. This will include assisting Unit Supervisor when requested with unit program needs. This may include assistance with unit reports and deliverables.

Position must be able to establish positive relationships with agency staff, community agencies and professionals, so as to gather needed information to complete a task.

Position will assist case management staff with provision of Long-Term Care Services. This will involve sending forms to physicians, the maintenance of client records, and completing required forms, as well as any other duties as assigned.

Position will require data entry and processing of state and local agency reports.

Position will be required to assist with organization and attendance for unit or department meetings and/or events; along with any new duties if unit rules or processes change.

Knowledge of the problems of the elderly, physically disabled, and other at-risk adults would be beneficial, as well as an understanding of services provided within the unit and agency.

Protects the confidentiality and privacy of client information and complies with HIPAA, Department policy, state information-security requirements, and all applicable confidentiality standards when accessing, transmitting, filing, or discussing client information.

Assists case management staff with obtaining, tracking, and following up on required records, signatures, physician documentation, releases, notices, and other information necessary to support timely Long-Term Services and Supports (LTSS) case management activities.

Accurately enters, updates, and verifies client demographic, service, medical, contact, and expenditure information in authorized state and local case management systems within established timelines.

Receives, scans, uploads, indexes, files, and routes client documents to the appropriate case manager or supervisor and maintains organized electronic and/or paper case records in accordance with records-retention and Department procedures.

Provides courteous client and provider support by telephone, electronically, and in person; routes questions requiring case-management judgment, eligibility determinations, clinical decisions, or authorization to the appropriate qualified staff member.

Assists with appointment scheduling, correspondence, mailings, forms, meeting preparation, tracking logs, reports, and other administrative activities necessary for efficient CMA operations.

Monitors assigned work queues, task lists, reports, and deadlines; promptly communicates missing information, overdue items, data discrepancies, or other barriers to the assigned case manager or supervisor.

Coordinates professionally with clients, authorized representatives, providers, physicians, hospitals, facilities, community partners, and other agencies to obtain or transmit information as authorized and directed.

Maintains appropriate role boundaries and does not independently make eligibility, level-of-care, service-plan, clinical, or other case-management determinations reserved for qualified case management or supervisory staff.

Participates in required training, staff meetings, quality-assurance activities, audits, corrective-action activities, and implementation of changes to state, federal, County, Department, or CMA procedures.

Position may be assigned additional duties based on the needs.

ADDITIONAL REQUIREMENTS:

Must be able to maintain strict confidentiality of protected health information, personally identifiable information, and other confidential Department records.

Must be able to learn and accurately use state and Department case management, document-management, and communication systems and complete required system/security training.

Must demonstrate dependable attendance, professional communication, attention to detail, organization, and the ability to manage multiple priorities and deadlines in a high-volume public-service environment.

Must be able to work effectively with older adults, individuals with disabilities, families, authorized representatives, providers, and members of the public in a respectful and person-centered manner.

Must possess a valid driver’s license, reliable transportation, and specified car insurance.

Must be willing to travel to rural areas of the county and out of town as needed.

Must be able to successfully pass a criminal background check and drug screen.

Must be able to attend required out of town training and staff development activities.

Will be required to provide a driving history if a position is offered.

A professional and appropriate dress code is in effect for all employees of the office.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive correspondences via written and oral, to supervisors and leadership.

Math Ability:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, payroll systems, human resource systems, database software, state defined case management systems.

Additional Minimum Qualifications

Experience: Two (2) years full time responsible office clerical or extensive public contact experience preferred.

Education: High School Diploma or GED equivalent required. Post-secondary education in one of the human behavioral science fields such as human services, nursing, social work, psychology, sociology etc. is preferred, but not required.

Background Check: Must pass a criminal background check (Colorado Bureau of Investigation and Federal Bureau of Investigation fingerprinting) and drug screen.

Valid Driver’s License: A valid driver’s license is required

PREFERRED QUALIFICATIONS:

Associate Degree in Social Work or Human Service Related field from an accredited college or university or a degree in one of the behavioral sciences.

Five (5) years of direct experience in community outreach services.

Bilingual in English and Spanish helpful but not required.

Knowledge of geriatrics.

Medical knowledge and medical terminology helpful but not required.

PHYSICAL DEMANDS: Position requires substantial movement with respect to repetitious standing and sitting within the office area. On occasion, may be required to lift light to moderately heavy loads.

FLSA STATUS: Non-Exempt

MUST include a Las Animas County application, letter of interest, resume, and references

About LAS ANIMAS COUNTY DEPARTMENT OF HUMAN SERVICES

Las Animas County Department of Human Services (LACDHS) is an equal opportunity employer committed to a professional workplace free from unlawful discrimination, harassment, and retaliation. LACDHS does not discriminate in any term or condition of employment based on race, color, religion, creed, national origin, ancestry, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, marital status, military or veteran status, political affiliation where protected by law, or any other status protected by applicable federal, state, or local law. LACDHS prohibits unlawful harassment and retaliation against individuals who report concerns, participate in investigations, request reasonable accommodations, or exercise protected rights. Reasonable accommodations are provided to qualified applicants and employees as required by law.