What are the responsibilities and job description for the Strategic Account Manager position at LaRovere Consulting, LLC?
Area: Chesapeake VA & Newport News VA
We are seeking an experienced Strategic Account Manager that will use their polished relationship building skills and strong commercial HVAC knowledge to grow our business in the Chesapeake area. Strategic Account Managers discover customer needs, diagnose problems, design solutions, and deliver value. They are our customers’ most trusted advisor.
Who we are
We are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.
Perks of joining
o Competitive salary
o Career development and progression
o 401(k) plan with company match
o PTO and paid holidays
o Excellent medical, dental, life, vision and disability benefits
o Employee Assistance Program
o Employee referral incentives
A day in the life:
o Act as primary manager of the customer relationship and related communication
o Identify and understand work opportunities—current and future, across all areas of our business (i.e., maintenance, repair, installation)
o Continuously pursue the delivery of unbelievable customer service
o Understand the win-win equation specific to each customer, and with that insight, develop a retention strategy that is unique to the customer You should have:
o Commercial HVAC sales experience, including a successful track record of managing accounts o Associate’s or Bachelor’s degree, or master level field experience
o Mechanical aptitude including experience with hydronic systems o Industry certifications are preferred (i.e., Certified Energy Manager, PE, LEED accreditation
o Skilled in developing commercial HVAC maintenance and installation/retrofit estimates
o Skillful listener, with excellent communication, interpersonal, and customer service skills