What are the responsibilities and job description for the Manager of Concierge Services (Full-Time | Exempt) (4411) position at LARKSFIELD PLACE?
Who Are We?
At Larksfield Place, we take pride in being a premier senior living community—not just in the services we provide, but in the culture we’ve built. Our team members are part of something bigger: a movement to Elevate Every Day for our residents, their families, and each other.
As a locally managed, not-for-profit community in Wichita, we are committed to delivering exceptional service, creating meaningful connections, and ensuring every interaction reflects warmth, professionalism, and care.
What We Offer
- $54,000 – $57,000 annually, depending on experience
- Comprehensive benefits package including medical, dental, and vision
- Paid time off and holiday pay
- Tuition reimbursement up to $2,500 annually
- 401(k) with employer match
- A leadership role with direct impact on resident experience
- Opportunities to grow within a premier senior living community
Who Are You?
- You are a hospitality-focused leader who understands that every interaction shapes the resident experience
- You bring a strong operational mindset and can manage both people and processes effectively
- You lead with presence, accountability, and a high standard of service
- You are equally comfortable managing logistics as you are engaging directly with residents
- You build strong teams, set clear expectations, and hold others accountable to service standards
- You operate with professionalism, discretion, and a strong sense of ownership
A Day in the Life
As the Manager of Concierge Services, you are responsible for the overall performance, consistency, and execution of front-facing resident services across the community.
- Lead daily Concierge operations with a focus on service excellence and consistency
- Develop and manage staffing schedules to ensure seamless coverage and responsiveness
- Supervise, coach, and develop Concierge team members to meet hospitality and performance standards
- Oversee onboarding and training to ensure alignment with Larksfield’s service expectations
- Serve as a primary escalation point for resident requests, concerns, and service recovery
- Maintain active visibility across campus, engaging with residents and supporting team members
- Step in as needed to support front desk operations during peak times or staffing gaps
- Coordinate and oversee resident support services including transportation, deliveries, and general assistance
- Manage billing processes related to Concierge Services
- Respond to emergency situations and coordinate communication across departments
- Partner with leadership to continuously improve service delivery and resident satisfaction
This role requires a hands-on leader who can drive operational excellence while maintaining a strong, visible presence within the community.
Minimum Qualifications
- Must be at least 18 years of age
- High school diploma or GED required; additional education preferred
- Minimum of three (3) years of experience in hospitality, senior living, or a related service-driven environment
- Prior leadership or supervisory experience required
- Strong understanding of service delivery, team leadership, and operational coordination
- Ability to manage multiple priorities while maintaining professionalism and confidentiality
- Valid Kansas driver’s license with a clean driving record
At Larksfield Place…
Every role plays a part in delivering premier service and building a strong community. As the Manager of Concierge Services, you will lead one of the most visible and impactful teams on campus—setting the standard for hospitality, responsiveness, and resident experience.
Apply today and be part of a team where we Elevate Every Day—together.
Salary : $54,000 - $57,000