What are the responsibilities and job description for the Guest Service Rep - Full Time position at Larkin Hospitality?
Job Purpose:
Key Responsibilities:
- The Guest Service Representative is responsible for delivering exceptional service to guests, ensuring their satisfaction and comfort during their stay. This full-time position requires a professional demeanor and a commitment to providing a welcoming and efficient experience for all guests.
Key Responsibilities:
- Greet and welcome guests upon arrival, offering assistance and information as needed.
- Handle guest check-in and check-out processes efficiently and accurately.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions to assist guests effectively.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
- Process payments and manage billing inquiries with accuracy and attention to detail.
- Uphold hotel policies and procedures to ensure a safe and secure environment for guests and staff.
- Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.
- Participate in ongoing training and development to enhance service skills and knowledge.
Preferred Experience:
Required Skills and Abilities:
- Minimum of 1 year of experience in a customer service or guest relations role.
- Experience working in a hospitality or hotel environment.
Required Skills and Abilities:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to interact effectively with guests and team members.
- Proficiency in using computer systems and software related to guest services.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Ability to maintain a professional demeanor and appearance at all times.
Salary : $18 - $20