What are the responsibilities and job description for the Logistics – Operations, Customer & Office Support position at Larkin Express Logistics?
The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, and customers and support our day-to-day operations. This person will support our staff to ensure timely pick-up and delivery of freight for our customers while building and maintaining relationships with carriers.
Monday – Friday 10:00am – 7:00pm and alternating weekend availability and coverage remotely.
Responsibilities:
- Assisting drivers with setting up Macropoint tracking applications on their phones
- Assisting our team with collecting Proof of Delivery (POD’s) for timely invoicing
- Help with scheduling and managing pickup and deliveries of shipments. Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
- Setting up customs clearances with Canadian/US customs brokers and following up
- Maintain customer profiles and enter shipments into McLeod software
- Help Solicit Freight Quotations for Spot
- Maintain and update accurate information in company’s operating systems, tracking shipments to completion
- Coordinating daily carrier activities with customers and operations team
- Adhere to established operating procedures while looking for opportunities to measure and improve
Experience:
- Experience utilizing TMS Software a plus
- Strong communication and organizational skills
- Proficiency with Adobe Acrobat to edit PDF files is a plus
- Strong Microsoft Excel Skills
- Microsoft Outlook
Position is located in office in Amherst, NY 14226
- Email: LarkinBUF@larkinexpress.com