What are the responsibilities and job description for the Applications Support Technician position at Larimer County?
Overview
Are you skilled in working with software applications? Larimer County Health and Environment is seeking a collaborative and customer-focused individual to join our team. If you thrive in a mission-driven environment, enjoy helping others, and are skilled at problem-solving, you'll be instrumental in supporting vital business applications, including electronic health record software, that support our ability to best serve our community.
The typical schedule for this position is 8:00-4:30, and 3-4 days per week are required to be in person at the Fort Collins office. At home work is allowable up to 2 days per week based on LCDHE needs and supervisor approval. During the initial 6 month probationary period at home work is allowable up to 1 day per week.
LCDHE works to provide everyone in Larimer County the opportunity for a healthy life and values strategy, professionalism, equity, and teamwork. We are dedicated to fostering a workplace where all individuals, including those from historically underrepresented or marginalized communities, feel respected, supported, and empowered. Our organization is committed to creating an environment rooted in belonging and opportunity. We recognize that unconscious bias can undermine our efforts, so we actively engage in ongoing education, training, and open dialogue. If you are committed to learning and cultivating a workplace where all voices are valued, we encourage you to apply and join us on a journey where our core values are not only ideals but principles that drive our collective success.
To be considered for this position, please attach a cover letter and resume to your application.
Responsibilities
What you'll be doing:
What We're Looking For
To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.
Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:
Supplemental Information
Please Note
The Department of Health and Environment has a vaccine requirement. Successful candidates will be required to comply with the vaccine requirements or request a waiver.
An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.
All application components must be submitted by 11:59 PM MT on the closing date listed.
Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.
Are you skilled in working with software applications? Larimer County Health and Environment is seeking a collaborative and customer-focused individual to join our team. If you thrive in a mission-driven environment, enjoy helping others, and are skilled at problem-solving, you'll be instrumental in supporting vital business applications, including electronic health record software, that support our ability to best serve our community.
The typical schedule for this position is 8:00-4:30, and 3-4 days per week are required to be in person at the Fort Collins office. At home work is allowable up to 2 days per week based on LCDHE needs and supervisor approval. During the initial 6 month probationary period at home work is allowable up to 1 day per week.
LCDHE works to provide everyone in Larimer County the opportunity for a healthy life and values strategy, professionalism, equity, and teamwork. We are dedicated to fostering a workplace where all individuals, including those from historically underrepresented or marginalized communities, feel respected, supported, and empowered. Our organization is committed to creating an environment rooted in belonging and opportunity. We recognize that unconscious bias can undermine our efforts, so we actively engage in ongoing education, training, and open dialogue. If you are committed to learning and cultivating a workplace where all voices are valued, we encourage you to apply and join us on a journey where our core values are not only ideals but principles that drive our collective success.
To be considered for this position, please attach a cover letter and resume to your application.
Responsibilities
What you'll be doing:
- Works with users to support business applications, including electronic health record software, environmental health software, and investigates operational problems/system requirements.
- Responsible for the configuration, testing, and implementation of new and existing applications, software systems, modules, or functionality.
- Sets up and maintains user system access, security profiles, and roles according to established procedures; provides troubleshooting, account unlocks, password resets.
- Provides on-site technical support in coordination with the IT department for hardware including laptops, hotspots, printers, scanners, signature tablets, mobile devices, and other technical equipment.
- Supports onboarding and off-boarding of employees.
What We're Looking For
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Ability to maintain strict confidentiality and a commitment to adhering to security practices when working with patient health information.
- Knowledge or experience implementing and supporting electronic health records software.
- Knowledge of or experience using enterprise software systems.
- Knowledge of troubleshooting tools and techniques related to business applications, computer hardware and software, and related technology issues.
- Familiarity with applications analysis and issue resolution (trouble shooting) skills.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.
- Two (2) years of related applications support or systems support experience required.
- Must be at least 18 years of age.
Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:
- Medical, Dental, and Vision benefits
- FSA or HSA (depending on the medical plan)
- Short- and Long-Term Disability
- Employee Assistance Program
- Basic Life/AD&D Insurance
- Accident and Critical Illness Insurance
- Retirement Plan 401(a) with employer match
- 457(b) Deferred Compensation
- Generous paid time off, including vacation, sick leave, and holidays
Supplemental Information
Please Note
The Department of Health and Environment has a vaccine requirement. Successful candidates will be required to comply with the vaccine requirements or request a waiver.
An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.
All application components must be submitted by 11:59 PM MT on the closing date listed.
Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.
