What are the responsibilities and job description for the Technical Support Coordinator (Re-posted) position at Laredo College?
Essential Duties and Responsibilities
The Technical Support Coordinator ensures the reliability, effectiveness, and continuous improvement of the college’s Learning Management System (LMS) and related academic technologies, and supports faculty, staff, and students in achieving success.
Characteristic Duties and Responsibilities
N/A
Supervision Received
The Technical Support Coordinator reports directly to the eLearning & Instructional Innovation Center Director.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit.
The employee is occasionally required to stand, walk, stoop, kneel, or crouch.
The employee must occasionally lift and/or move items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is performed in a standard office environment.
Work-inside a well-lighted and air-conditioned area most of the time.
The noise level in the work environment is usually quiet to moderate.
Safety
Required to work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Special Conditions
Immediate supervisor may assign other duties.
May be required to work outside regular working hours, as needed.
May be required to work at a different college work site or campus as needed.
EEO Statement
In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices.
Foreign Degrees
Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-State_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions.
The Technical Support Coordinator ensures the reliability, effectiveness, and continuous improvement of the college’s Learning Management System (LMS) and related academic technologies, and supports faculty, staff, and students in achieving success.
Characteristic Duties and Responsibilities
- Manage and support the LMS and its integrations, ensuring seamless communication with Ellucian Intelligent Learning Platform (ILP) and other institutional systems.
- Troubleshoot and resolve technical issues affecting faculty, staff, and students, escalating to vendors as necessary.
- Provide training, workshops, and resources to faculty and staff on LMS use, instructional technologies, and emerging tools.
- Monitor and support accessibility compliance in online and hybrid courses.
- Support the Quality Matters review process and other quality assurance initiatives for online and hybrid courses.
- Maintain department technology inventory, user access, and data security for supported technologies integrated into LMS..
- Prepare reports to analyze the effectiveness of eLearning technologies, assess initiatives, and support project management within the department.
- Provide orientation and support for students using online platforms, including troubleshooting access and account-related issues.
- Research, evaluate, and recommend emerging technologies to support teaching and learning (Artificial Intelligence (AI), other emerging technologies, accessibility, analytics, and proctoring tools, etc).
- Serve as a primary contact for vendor relations related to LMS, ILP, and integrated tools.
- Participate on institutional committees and task forces related to academic technology.
- Perform other duties as assigned to support departmental and institutional goals.
NOTICE: Required Documents
To be considered for this position, you are required to upload your resume and unofficial transcript(s). In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.
Required:
- Bachelor’s degree in Information Systems, Educational Technology, Computer Technology, or related field.
- Minimum of 1–3 years of professional experience in training and LMS administration, or academic systems support.
- Must be bilingual in English/Spanish.
Preferred:
- Master’s degree in Educational Technology, Instructional Design, or related field.
- Experience with coding (JavaScript, Python, or SQL) and API integrations.
- Experience with data analytics and reporting tools to support decision-making and student success initiatives.
- Familiarity with accessibility standards (ADA, Section 508, WCAG).
- Strong knowledge of LMS administration.
- Familiarity with Ellucian ILP and student information systems.
- Understanding of instructional support technology trends, including AI in education, analytics, and hyflex learning.
- Ability to deliver effective training to faculty and staff.
- Strong troubleshooting, organizational, and communication skills.
- Ability to balance technical problem-solving with a student/faculty-centered service approach.
- Must be able to initiate, carry out, and complete tasks as per established deadlines.
Introductory Review Period:
All staff hires are subject to a 90-day introductory review period.
N/A
Supervision Received
The Technical Support Coordinator reports directly to the eLearning & Instructional Innovation Center Director.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit.
The employee is occasionally required to stand, walk, stoop, kneel, or crouch.
The employee must occasionally lift and/or move items weighing up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Work is performed in a standard office environment.
Work-inside a well-lighted and air-conditioned area most of the time.
The noise level in the work environment is usually quiet to moderate.
Safety
Required to work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Special Conditions
Immediate supervisor may assign other duties.
May be required to work outside regular working hours, as needed.
May be required to work at a different college work site or campus as needed.
EEO Statement
In compliance with Title VI of the Civil Rights Act of 1964, Executive Order 11246 and Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, Laredo College is open to all persons regardless of race, color, religion, sex, age, marital status, disability, or national origin who are otherwise eligible for admission as students. Furthermore, Laredo College is an Equal Opportunity Employer and no applicant or employee will be discriminated against because of race, color, religion, sex, age, marital status, disability or national origin. This institution will not enter knowingly into any contractual agreement for services or supplies with any firm failing to follow fair employment practices.
Foreign Degrees
Foreign degrees require an evaluation for United States equivalency from an approved stated education agency or having membership with the National Association of Credential Evaluation Services (NACES). Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached to your online application at the time of applying. For your convenience, we have provided the following links to assist you in complying with this requirement. However, you may use any other certified transcript evaluation service. http://tea.texas.gov/Texas_Educators/Certification/Out-of-State_Certification/Foreign_Credential_Evaluation_Services/ http://www.naces.org/members.htm
Disclaimer
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. LC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by LC as its discretion to enable individuals with disabilities to perform the essential functions.
Salary : $50,613 - $60,979