Motor Vehicle Registration Representative

Summary

Under direct supervision, performs various motor vehicle registration and customer service functions.

Essential Job Functions

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Examines and evaluates required vehicle registration documentation in accordance with Federal/State laws and departmental procedures; issues vehicle registration and license plates; upon denial, provides information and instruction to registrants.
• Examines and evaluates documents required for vehicle sales tax collection in compliance with State law, regulations and departmental procedures; collects sales tax, assesses interest and penalties, and issues receipts.
• Collects, counts and disburses funds related to vehicle transactions; balances assigned cash drawer.
• Communicates and provides information to registrants/taxpayers in relation to tax codes, laws, principles and procedures; ensures compliance with vehicle registration and sales tax payment processes.
• Processes, orders and receives specialty plates and application forms; prepares renewal registration postcards for mailing; validates sticker inventory, selects and posts pertinent information on specific registration and sales tax records; investigates and corrects vehicle identification numbers.
• Drafts written correspondence; provides assistance with coordinating office supply inventory as required.
• Conducts research using the State Registration Information System (RIS); researches titles, sales tax, and registration databases for delinquent sales tax.
• Audits and corrects vehicle registration records for compliance and ensures consistent application of State rules and regulations.
Performs other duties as assigned or required.

Qualifications

Minimum Qualifications:
High School Diploma or equivalent; AND one (1) year customer service experience; or equivalent combination of education, training and experience. Must be bondable.

Knowledge and Skills:

• Knowledge of motor vehicle division activities and functions.
• Knowledge of Federal and State statutes applicable to vehicle registration and sales tax collection.
• Knowledge of vehicle registration and sales tax documentation.
• Knowledge of cash drawer balancing processes.

• Skill in performing various motor vehicle registration functions.
• Skill in providing general information in relation to vehicle registration and sales tax payments.
• Skill in ensuring compliance with departmental policies and procedures.
• Skill in collecting/disbursing funds and balancing cash drawers.
• Skill in working with and providing assistance to the general public.