Central Control Operator

Summary

Under general supervision, monitors operations, traffic and alarms in the Detention Facility to maintain the safety and security of the staff, inmates, visitors and facilities.

Essential Job Functions

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Monitors safety and security of the staff, inmates, visitors and facility; monitors intercom communications and security cameras, and operates door release panels as required.
• Monitors inmates, activities and facility environment; observes and documents traffic and operations; controls and records access to facilities; helps to create a safe and functional environment.
• Monitors Detention Facility cameras and radio traffic in detention, courts and emergency channels; assures effective communication and recording of significant and critical incidents and circumstances; services radios and replaces batteries as needed.
• Monitors alarms; acknowledges event, identifies source, notifies supervisor and other staff as required by operating procedures.
• Manages key rings and accounts for key distribution.
• Monitors Central Control equipment and facilities and reports unsafe conditions.
• Follows established safe practices; protects staff from personal injury; follows safety protocols, and calls for assistance as required.
• Maintains and updates incident logs and checklists according to policies and procedures.
• Answers incoming phone calls; provides information within designated scope of authority.
• Acts as Training Officer for new employees as assigned.
• Performs other duties as assigned or required.

Qualifications

Knowledge and Skills:

• Knowledge of County policies and procedures.
• Knowledge of Sheriff's Department detention policies and procedures, current correctional techniques and procedures, post orders and safety standards.
• Knowledge of the principles of record keeping and records management.
• Skill in remaining alert at all times and reacting quickly and calmly in emergency situations.
• Skill in interpreting policies and regulations, and working effectively under stressful conditions.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Skill in effectively communicating verbally and in writing.

Minimum Qualifications:

High school diploma or equivalent; must pass a thorough background investigation, and successfully complete a minimum of 280 hours of operational training; may be required to successfully complete a polygraph, psychological, and physical or stress test prior to appointment.