Emergency Telecommunicator Supervisor

Salary: $29.49 - $35.01 Hourly
Location : Governmental Complex Downtown, Cheyenne
Job Type: Full Time
Job Number: 2026-00026
Department: Combined Communications Center
Opening Date: 04/07/2026
Hiring Range: $29.49 - $35.01 Hourly
Full Salary Range: $29.49 - $43.06 Hourly

Summary
Under general supervision, coordinates and participates in the day to day dispatch operations and activities for Laramie County Combined Communications Center.

Essential Job Functions

(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

• Coordinates and participates in dispatch operations and activities for an assigned shift.
• Supervises, trains and evaluates assigned dispatch personnel.
• Coordinates staff scheduling; prepares time sheets.
• Responds to calls and provides emergency response assistance; dispatches emergency response crews and law enforcement officials; covers shift and performs dispatcher functions as required.
• Performs administrative activities including reviewing daily observation reports for new hires, reviewing calls for service from previous shifts, and responding to email correspondence.
• Provides assistance with complaint resolution; addresses shift/departmental issues.
• As required, serves as Training Officer for new personnel.
• As required, serves as EMD Instructor; teaches emergency medical dispatch procedures to new employees and recertifies dispatchers.
• As required, serves as CPR Instructor; teaches CPR to new employees; recertifies all dispatcher annually.
• As required, serves as MSAG Coordinator; maintains databases and updates new streets and address changes.
• Performs other duties as assigned or required.

Qualifications

Knowledge and Skills:

• Knowledge of dispatch services, activities and processes.
• Knowledge of dispatch technology and tools.
• Knowledge of emergency response standards and protocol.
• Knowledge of law enforcement, fire suppression, and emergency medical technology, terminology, and practices.
• Knowledge of supervisory principles, practices, and methods.

• Skill in coordinating dispatch/emergency response services.
• Skill in determining the appropriate level of emergency crew and law enforcement staff to dispatch.
• Skill in providing necessary instruction or information pertinent to officer and citizen well being.
• Skill in liaising with relevant internal and external parties in relation to the delivery of dispatch services.
• Skill in supervising, training and evaluating assigned personnel.

Minimum Qualifications:

Three (3) years emergency dispatch experience; or equivalent combination of education, training and experience. Must have CPR Certification, EMD Certification, POST Certification, law enforcement dispatch training, and NCIC/NLETS training.
Laramie County provides a competitive benefits package. For a detailed summary of the benefits provided please click the link below to access our benefit page.
01

Are you a US Citizen or legally permitted to work in the U.S ?

• YES
• NO

02

Are you at least 18 years of age?

• YES
• NO

03

Can you type a minimum of 38 words per minute?

• YES
• NO

04

You will be required to pass the following examinations: entry test, oral interview, background investigation, medical evaluation, psychological evaluation, polygraph and pre-employment drug screen. Do you understand these expectations?

• YES
• NO

05

Can you work shift work, weekends and holidays?

• YES
• NO

06

What is your highest level of education?

• No Education
• High School Diploma or GED Equivalent
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree

07

How many years of supervisory experience do you have?

• No experience
• 1 Year experience
• 2 Years of experience
• 3 Years of experience
• 4 Years of experience
• 5 Years of experience
• 6 Years of experience
• 7 Years of experience
• 8 Years of experience
• 9 Years of experience
• 10 or More Years of experience

08

How many years of supervisory experience do you have?

• No experience
• 1 Year experience
• 2 Years of experience
• 3 Years of experience
• 4 Years of experience
• 5 Years of experience
• 6 Years of experience
• 7 Years of experience
• 8 Years of experience
• 9 Years of experience
• 10 or More Years of experience

09

Due to the legalization of marijuana in several states, prior marijuana use will be reviewed on a case-by-case basis. Please describe below your use of marijuana, including where it was used, the last date of use, and a description of frequency
Required Question